QUALTRICS FOR AUSTRALIAN STATE & LOCAL GOVERNMENT

Australian citizenship – your right, your responsibility

The Australian Department of Immigration and Border Protection used Qualtrics to gather views on how to develop a greater appreciation of Australian citizenship and its privileges and obligations.
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Solutions for every sector

Insights that build healthy communities

Qualtrics makes it easy for public health entities to automate health processes and communicate with citizens to build healthier and happier communities.

Our platform puts control in the hands of our users, which means you can do everything from gather data about facilities, run inventory on medical supplies, or route resources to optimise operations — without depending on slow and expensive third parties. And because we know patient privacy and data security is top of mind, we’ve built state-of-the art security features so you can stay in line with Australian Cloud Computing Security policies

Patient Feedback

Collect feedback about doctor and nurse conduct, measure facility satisfaction, and gather insights about any other factor pertaining to the patient experience. With our omnichannel distribution tools, you can communicate through email, SMS or any other online channel.

Disease & Substance Abuse Surveillance Surveys

Reach out to current and former disease or substance abuse patients to follow up on symptoms, progress, and health awareness.

Real-time case management

Direct patient complaints or issues to the right employee so they can close the loop in real time through email, SMS, or from within the Qualtrics platform.

Inventory assessments

Quickly identify and address the inventory needs of your hospital or clinic.

Event registration and post-event feedback

Allow citizens and attendees to register for everything from local public health events to online webinars — then send them post-event feedback surveys to find out how things went and get information you need to drive your next event.

Page-level website feedback

Make sure your visitors can locate the right information and know that you’re directing them to the right subsites so they can complete transactions and interact with you in the way they need to.

Employee Engagement & 360 surveys

Assess the performance of everyone from public health administrators to doctors. Determine what motivates them and understand how they feel about their work, colleagues, and environment — ultimately helping you create a more efficient and healthy workplace.

Real-time intergovernmental data sharing

Rest assured that with the utmost security protocol, you can use Qualtrics to share critical public health data with local government organisations.

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Keep locals and visitors coming back for more

It’s not just the locals who bolster your economy. Tourism, parks, facilities, and events are all a part of a thriving community. Whether you need insights about visitors looking for hotels in your city, or you’re trying to reach parents interested in swim lessons at the community center, our platform helps you understand your visitors and deliver the information and experience they want.

Optimise website transactions

Help people book campsites and hotels, purchase tickets to local attractions, or register for local sports leagues. Whatever your site visitors are looking for, you can intercept them with the right information to help drive online registrations and conversions.

Citizen Satisfaction and NPS®

With Qualtrics’ Bain-Certified NPS question types, you can combine in-moment and long-term citizen satisfaction feedback to create a more complete vision of the citizen and tourist experience. Qualtrics helps you measure customer experience and react to how your customers feel about individual transactions or overall experience with your organisation.

Real-time case management feedback

Close the loop with site, park, or venue visitors by automatically routing complaints and/or alerts to the proper team.

Registration and post-engagement satisfaction

Know how to improve registration processes and understand how satisfied citizens are with facilities, classes, sites, or other offerings.

Employee Engagement & 360 surveys

Understand how your government employees feel about their work so you can create a better, more efficient workplace.

Purchase Behavior

Use Qualtrics to understand why people purchase recreation center passes, visit specific attractions, or make any number or purchases — then use this information to drive additional revenue.

Dynamic Website Content

Direct traffic to the right pages of your website so you can improve user experience and drive conversion.

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Protecting communities with transparency and trust

Citizens want to know that their local law enforcement and government is doing everything they can to keep them safe. Qualtrics helps public safety entities create more transparency so citizens can rest assured that government agents are there to protect communities and individuals.

How do we do this? Qualtrics gives public safety departments flexible technology to do everything from collecting citizen feedback about officer conduct to educating citizens about safety best practices.

Ask us how Qualtrics was used to formally study Australian Police integrity and continues to be used amongst police forces around the world.

Website Safety Alerts

Keep your citizens informed and safe with real-time safety alerts on government websites.

Law enforcement recruitment

Spread awareness of public safety employment opportunities and deliver online and SMS communications to engage potential candidates.

Citizen feedback

Through SMS, email, and targeted website intercepts you can gather immediate feedback about everything from officer conduct to online website experience — giving you a clear idea of what matters most to your citizens.

Relational and transactional citizen satisfaction

Easily collect feedback on a single interaction or a group of related interactions with public safety officials or entities. Use Qualtrics’ Bain-certified NPS questions types to ensure accuracy.

Government program registration

Whether your citizens are signing up for traffic school or emergency response training courses, Qualtrics streamlines the registration process with online engagement tools and easy-to-use forms.

Post-event feedback

We help you measure program and event effectiveness, whether you’re running in-school public safety, or college recruiting events. Now you can easily capture the feedback you need to iterate and improve events every time you host.

Employee Engagement & 360 surveys

Assess the performance of your local safety employees. Discover what motivates them and understand how they feel about their work, colleagues, and environment so you can create a safer, more efficient workplace.

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Accelerate productivity with engaged employees

As a human resources and personnel services professional, you’re focused on developing, engaging, and growing a productive government workforce. With Qualtrics’ technology you can do everything from building simple ad-hoc employee surveys to running full-scale employee engagement programs.

Qualtrics has everything you need to drive growth and assess workforce performance and efficiency.

Ask us how Qualtrics is used to gauge and develop career paths for public servants as was pioneered by the ACT Government in its State of the Service Report 2015.

Government Employee Engagement

Run end-to-end employee engagement programs to build a more engaged and productive workforce. Easily measure and improve employee engagement to create happier citizens and a more efficient government.

Program and Policy Assessments

Build and deliver your own employee assessments and tests to ensure everyone is up to speed on the latest programs and policies within your agency.

Onboarding Feedback

Find out how to improve and tailor the onboarding process so every government employee can hit the ground running and easily integrate with the team.

Exit Insights

Discover why government employees leave and pinpoint areas for improvement to help you retain and build a stronger workforce.

360° Reviews

Build a high-performing government workforce with customisable 360 feedback reviews that align your employees with your agency’s mission.

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Get your citizens where they need to be

Qualtrics makes it easier for governments to optimise transportation, meet environmental requirements, and create better transportation infrastructure. We help governments improve time to destination, drive economic value, reduce emissions, and unify communities through transportation insights.

Mobile Passenger Feedback

Gain real-time feedback via SMS, in-app surveys, and triggered emails so passengers can share information about routes, services, and modes of transportation. Control contact frequency and opt-outs to ensure that you’re collecting the insights you need without over-contacting passengers.

Citizen Satisfaction and NPS®

With Qualtrics’ Bain-Certified NPS question types, you can combine in-moment and long-term citizen satisfaction feedback to create a more complete vision of the citizen experience.

WEBSITE OPTIMISATION AND CONVERSION

Make sure customers have all the information they need to purchase fare cards or plan their routes by delivering targeted advertising and promotional information based on website behaviour.

Real-time case management feedback

Close the loop with passengers by automatically routing complaints and/or alerts to the proper team.

Page-level website feedback

Ensure website visitors can locate the right information on a certain page and direct to them to the proper subsites.

Employee Engagement & 360 surveys

Discover how public transportation employees feel about their work so you can create a safer, more efficient workplace and retain your best employees.

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Gather and distribute public information faster

Driving perceptions and building strong relationships with the public requires fast, easy-to-use technology so you can target the right audiences and collect the data you need to make informed decisions. But because we know communication is a two-way street, we’ve given you the ability to do more than gather insights. With Qualtrics, you can act on real-time data and deliver the right messages to key stakeholders, helping you build a stronger agency brand and achieve organisational goals.

Real-time citizen feedback

Gather immediate feedback through SMS, email, and website intercepts so you can have a clear idea of what matters most to your citizens. And if you want to make research even easier, Qualtrics gives you the tools to build an opt-in respondent panel so you can collect regular feedback from a willing group of citizens.

Dynamic Website Content

Direct traffic to the right pages of your website to improve citizen experience and drive conversion. With page-level feedback capabilities you can understand which elements of the online experience to leverage and learn how to improve the overall experience.

Citizen Satisfaction and NPS®

With Qualtrics’ Bain-Certified NPS question types, you can combine in-moment and long-term citizen satisfaction feedback to create a more complete vision of the visitor experience.

A/B Testing

Test new website features or internal processes to quickly understand how they can positively impact the citizen experience and improve government communications.

Government brand tracking

Discover how your government’s brand is perceived across your agency’s jurisdiction and easily track citizen perceptions to ensure your agency remains in good public standing.

Real-time case management feedback

Close the loop with visitors by automatically routing complaints and/or alerts to the proper team.

Event registration and post-event feedback

From government-sponsored community events to online webinars driven by federal agencies, give your citizens a voice through post-event feedback.

Dynamic Dashboards

With dynamic, role-based dashboards and mobile analytics, the right people get the real-time data they need.

Native Text Analytics

Built-in text analytics allows you to identify trending topics or key product and service gaps.

Employee Engagement & 360 surveys

Discover how everyone from your public information officer to your community engagement manager feels about their career and help them identify areas for improvement and development.

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A secure way to collect and share feedback

Qualtrics makes it easier for government employees to get a head-start in implementing the Australian Government Digital Service Standard . Download our white paper here which explains how to address the key criteria to streamline communication with citizens and increase public engagement.

Qualtrics helps you simplify citizen outreach, consolidate technology tools, and easily visualise all your data — all securely hosted in an Australian IRAP assessed data centre.

Page-level website feedback

Eliminate clunky integrations with online feedback tools. With Qualtrics you can quickly launch website intercepts and surveys to help you understand which individual page elements work and how you can improve the website experience for your citizens.

Real-time case management feedback

Immediately close the loop with citizens by automatically routing complaints and/or alerts to the proper team.

In-app Feedback

Allow people to interact with your organisation and provide feedback about services or online experience while they’re using your organisation’s applications.

Product Development

Gather citizen feedback early on in the new product development cycle so you can save time and tax dollars.

Employee Engagement & 360 surveys

Discover how everyone from your chief information officer to your systems administrator feels about their job role, work environment, and any other factors influencing engagement and career development. Create more efficient teams and retain top performers through employee engagement.

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Build a stronger foundation for sustainable prosperityy

Today’s communities are feeling the pressure to conserve energy and upgrade infrastructure so they can safeguard the future. That means that local energy and infrastructure policies require more citizen awareness and buy-in.

With the world’s most innovative citizen experience platform, you can get a real-time pulse on what residents know about your sustainability plans, immediately respond to their questions, and act fast to educate and engage the community.

Citizen Awareness and Feedback

Through SMS, email, and website intercepts you can educate residents on energy conservation best-practices and gather immediate feedback about everything from road conditions to power outages — ultimately giving you a clear idea of what matters most to your citizens. You can also create you own opt-in panel of respondents to collect regular feedback from a willing group of citizens.

Optimise Website Transactions

With technology that helps you collect everything from page-level feedback to transactional satisfaction data, you can make it easier for citizens to complete the bill-paying process and report any issues.

Dynamic Dashboards

With dynamic, role-based dashboards, allow the right officials to visualise the energy and infrastructure needs of the community you serve.

Citizen Satisfaction and NPS®

With Qualtrics’ Bain-Certified NPS question types, you can combine in-moment and long-term citizen satisfaction feedback to create a more complete vision of the citizen experience. Qualtrics helps you measure and react to how your customers feel about individual transactions or overall experience with your organisation.

Real-time case management feedback

Close the loop with citizens by automatically routing complaints and/or alerts to the proper team.

EVENT REGISTRATION AND POST-EVENT FEEDBACK

From local energy efficiency events to online educational webinars, optimise the registration process to improve participation and give your citizens a voice through post-event feedback."

Employee Engagement & 360 surveys

Discover how state and local government employees feel about their work so you can create a safer, more efficient workplace and retain top performers.

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Better Businesses. More Talent. Healthier Economies.

Economic development is all about attracting businesses and talent to Australia, your state and your city. Qualtrics helps governments gather workforce growth data to identify which industries are growing the most and determine where to invest and appropriate funds.

With the ability to collect feedback and deliver online communication to specific demographics, Qualtrics helps organisations understand taxpayers and better utilise tax funds to change policies and catalyse business growth. With a smarter, more efficient government you can create booming businesses and communities.

Economic Stakeholder Feedback

Collect feedback from local businesses, citizens, NGOs, and neighboring government agencies to identify economic needs and gauge stakeholder satisfaction.

Citizen Satisfaction

With Qualtrics’ Bain-Certified NPS® question types, you can combine in-moment and long-term citizen satisfaction feedback to measure and react to how citizens and customers feel about individual transactions or overall experience with your organisation.

Real-time case management feedback

Close the loop with visitors by automatically routing complaints and/or alerts to the right team or individual.

Event registration and post-event feedback

From local business events to online webinars driven at the national level, optimize the registration process to improve participation and give your citizens a voice through post-event feedback.

Employee Engagement & 360 surveys

Discover how economic development employees feel about their work so you can create a safer, more efficient workplace and retain top performers.

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Capture the Voice of the Citizen and drive smarter campaign decisions

In the world of voting campaigns, life moves fast — but why settle for “keeping up” when you can stay a step ahead? With the world’s most innovative research and citizen experience platform you can quickly collect insights from constituents across all channels to inform key campaign and election voting decisions.

CITIZEN SEGMENTATION

With our sample solutions, we give you the ability to profile verified citizens, sample registered citizens, match citizen lists and conduct data appends.

CITIZEN feedback

Through SMS, email, and website intercepts you can gather immediate feedback about everything from public official conduct to online website experience — ultimately giving you a clear idea of what matters most to your citizens.

Dynamic Dashboards

Qualtrics dynamic, role-based dashboards allow you to visualise how candidates are faring on the voters trail. And with role-based reporting and native text analytics, your campaign leadership can gain a full, birds-eye view of the voting process while allowing others limited access to data."

CITIZEN-Targeted Website Content

Direct traffic to the right part of your website or deliver content based on visitor behaviour so you can improve each citizen's experience and drive participation in the campaign and election voting process."

Employee Engagement & 360 surveys

Discover how state and local government campaign and voting employees feel about their work so you can create a safer, more efficient workplace, and retain and reward top performers.

Event registration and post-event feedback

From local town campaign rallies to voting fundraisers, optimise the registration process to improve participation and give your citizens a voice through post-event feedback.

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Real-time access to what should drive the government

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customer ExperienceTM

Delight customers at every touchpoint. Monitor, respond and improve every interaction along the customer journey.

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employee ExperienceTM

Drive employee excellence by measuring and optimising every stage of the employee lifecycle.

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brand ExperienceTM

Increase brand equity, test and improve advertising, and identify your essential brand drivers.

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product ExperienceTM

Uncover product needs, prioritise features, and predict market trends.

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research CoreTM

This is sophisticated research made simple.
From surveys to insights to action.

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