Achieving equity in healthcare to enhance quality of life and reduce costs

What you’ll learn

Hear in this roundtable about leading global work to deeply understand the impacts of delivering equitable community health programs and initiatives including Will’s own contributions in this field which led to highlighting up to a 28 year difference in life expectancy for Houston residents. Additionally, Steven Issa is a dynamic leader and renowned expert in digital government transformation, healthcare technology, and service delivery, Steven will bring a wealth of knowledge and experience to this roundtable discussion.

This roundtable will discuss the broad impacts both operationally and commercially on the cost and benefits of equitable preventative patient experiences and why it is more important than ever as healthcare systems work to meet the needs of increasingly larger population cohorts moving into high healthcare dependent ages.

Key Speakers

STEVEN ISSA, FORMER CHIEF DIGITAL OFFICER, AUSTRALIAN DIGITAL HEALTH AGENCY

Steven Issa is a dynamic leader and renowned expert in digital government transformation, healthcare technology, and service delivery. Steven’s impactful work as the inaugural Chief Digital Officer (CDO) at the Australian Digital Health Agency has shaped the digital healthcare landscape in Australia. He has led transformation and innovative initiatives, including the evolution of My Health Record and its architecture, the development of the Covid Dashboard, and the first government native mobile health application. He has also been the steward of the National Digital Health Strategy across all Australian Jurisdictions. Prior to this, Steven held senior executive Service Delivery and Strategy roles at Service NSW. There he implemented over the counter and digital solutions to improve customer experiences and operational efficiencies. Steven’s leadership is complemented by his passion for community. As a former Lord Mayor of Parramatta, he understands the importance of engagement and will offer unique perspectives on the intersection of technology, healthcare, and community outcomes.

Will Hudson, Vice President, Public Healthcare, Qualtrics

Will Hudson is a renowned expert on healthcare management, as vice president of public healthcare at Qualtrics, Will works closely with the leaders of health systems and institutions to strategically measure patient and community experiences. As former CFO in the health sector Will understands deeply the impacts of preventative and responsive healthcare to communities and populations. Will led groundbreaking research on life expectancy for communities in Houston and is in demand both as a board member and mentor across public and not for profit healthcare programs and organisations.

Philip Bland, Global Government Advisor, Qualtrics

Phillip is at the forefront of citizen experience and the way Public Sector can serve its customers and employees through listening and responding. As one of the first certified XM professionals in the world, his role at Qualtrics supports the Public Sector XM community by providing thought leadership and working with Global Government Customers and Qualtrics teams to deliver innovative outcomes to citizens. Phillip held a number of senior leadership roles in New South Wales Government. In that time he established a whole-of-government experience management team, delivered foundational citizen research panels, voice of customer programs and real-time insights initiatives. Phillip led Service Design and customer insights on bushfire recovery programs, Covid-19 support services, identity recovery for homelessness, inclusive design for non-digital and remote communities, small business optimisation and post pandemic reskilling. As a transformation manager and implementation lead, he delivered over 50 contact centre implementations including new teams and lines of businesses as well as delivering best practice training programs on customer excellence and frontline customer leadership.