10 books CX leaders should read in 2021

Pull up a chair, switch on your reading lamp and settle in with one of these hand-picked customer experience (CX) reads. Our updated 2021 CX reading list has everything you need to stay inspired and informed.

When it comes to learning, there’s nothing quite like getting absorbed in a well-written book by an authoritative writer who really knows their subject area. And with a fast-moving and ever-evolving discipline like customer experience, there’s always more to learn and more emerging thought leaders to take note of.

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What's in this reading list:

  • 10 must-read titles from industry thought leaders
  • Inspiration for your CX program in 2021
  • Access to additional resources, including interviews from best-selling authors

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