XM Knowledge Base
WORK DIFFERENT SUCCESS KIT
Your customer experience success kit
2020 is one for the history books — a global pandemic, an international movement for social justice, and an economic slump on a once-in-a-lifetime scale.
In this success kit, we’ve pulled together some of the key learnings for CX leaders from top-rated WorkDifferent sessions.
In this ebook you’ll learn…
The CX Success Kit includes:
- A four-stage framework for re-orienting and normalising
- Practical guidance from leaders at Hugo Boss, Stanford Health Care, UK Post Office, and the Biltmore
- Suggested actions to help create a path to a new, better normal