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How to reopen, rethink, and reinvent

As your organisation continues to respond to the pandemic and rethink the way it works, we have a unique opportunity to make the new normal the new better.

This comprehensive playbook presents a 4-stage framework designed to help professionals across customer, employee, and brand experience navigate this new reality. With tips from our experts and suggested questions to be asking right now, you can feel prepared and ready to respond in the most effective way possible.

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The Work Different playbook includes:

  • The 4 stages for working differently
  • Tips from our XM experts on how to help your people, customers, and brand at every stage
  • Practical guidance from leaders at Zoom, Ford Motor Company, Atlassian, Beiersdorf, and Mastercard
  • Suggested questions you should ask at every stage to improve your XM program

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