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10 books to inspire your CX program


Our 2022 Customer Experience Trends report uncovered a worrying truth: consumers don’t feel heard, and they’re willing to walk to find a brand that truly cares.

We’ve compiled a list of our top customer experience books to help you build strong customer relationships in 2022 and beyond. Dive into these must-reads and create experiences that will keep them coming back for more.

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What you’ll get from this reading list:

  • 10 must-read titles from industry thought leaders
  • Inspiration for your CX program in 2022
  • Access to additional resources, including interviews from best-selling authors

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