XM Knowledge Base
CX Masterclass
Unlocking the power of Experience Management for customer and bottom-line gain
November 25, 2022 / 9:00 am SGT
Location: One Farrer Hotel
1 Farrer Park Station Road Singapore 217562
We've always known that the four core experiences are linked.
Happy and engaged employees deliver better experiences, making for happier customers, driving up a brand’s reputation and its overall success in the market. The problem is that, in the past, brand, customer, and employee approaches were siloed, making it really hard to see correlations and connections between them. Or you had to work with third-party companies to export the info, analyse it, and then import it back into your system before you could do anything with it.
Join Qualtrics and your industry peers at the upcoming Customer Experience (CX) Masterclass, hosted by Qualtrics’ Director of Experience Management - APJ, Vicky Katsabaris and Customer and Research Solution Strategy - APJ, Eleanor O'Dwyer-Duggan.
From this engaging and interactive session, you’ll uncover a new approach to connecting all areas of experience management to increase revenue, reduce costs, and deliver better customer experiences.
What you will take away from this Masterclass:
- Identify practical ideas and opportunities to improve your current programs
- Unlock opportunities for business growth by bringing together employee, brand, and customer data
- Network and workshop with other Customer Experience (CX) professionals on how to take your CX program to the next level
| 9:00am | Arrival & Registration - Light breakfast served | |||||
| 9:45am | Welcome & opening - Vicky Katsabaris, Director of Experience Management - APJ, Qualtrics | |||||
| 10:05am | Interactive session led by Vicky Katsabaris and Eleanor O'Dwyer-Duggan | |||||
| 11:30am | Around the tables discussion and closing remarks | |||||
| 11:50am | Event Closes |
We look forward to hosting you.
Featuring
Vicky Katsabaris
Director of Experience Management - APJ, Qualtrics
Vicky is the Director of XM Solutions & Strategy at Qualtrics. She’s spent her 25+ year career in the IT/Telecommunications industry advising brands on the strategy, leadership and practices that earn the loyalty of their employees, customers and partners.
Eleanor O'Dwyer-Duggan
Customer and Research Solution Strategy - APJ, Qualtrics
Eleanor has almost a decade of experience delivering research and insights excellence both on the client and agency side. Eleanor currently leads the research solution strategy for Qualtrics in South East Asia, Greater China and India. Prior to joining Qualtrics, Eleanor spent the previous 6 years building and managing global insights programs at both IAG (Aer Lingus) and Ryanair Group, and has lectured in research applications at Michael Smurfit Graduate Business School in Ireland.