XM Knowledge Base
VIRTUAL MASTERCLASS
Beyond Engagement: Your ultimate guide to drive impact in a new world of work.
March 16, 2022 / 2:00pm AEDT / 11:00am SGT
Your employees have changed.
The pivot to remote and hybrid work has accelerated a new take on what it means to be an employee – and disrupted what employees expect when it comes to employer flexibility, work-life balance, well-being, and workplace safety.
Because of all these shifts with your people and what they want from work, adapting how you measure success in your employee experience is critical in a new world of working. In our exclusive masterclass, our Employee Experience experts will be hosting a hyper tactical session to give you the framework and tools to measure outcomes beyond engagement in your organisation to drive retention, business outcomes and an engaged workforce.
In addition, our experts will also touch on the trends we are seeing in the region from our latest 2022 Asia Pacific & Japan Employee Experience Trends report, and will be sharing case studies into how global brands are staying ahead of the curve in 2022.
In this session you'll learn:
- Exclusive insights on trust in leadership, intent to stay, employee wellbeing and growth and development across Asia Pacific & Japan.
- Practical insights and frameworks from our new EX25 methodology to build a successful Employee Experience program.
- How you can take action on employee feedback through our recommended 4 step process.
This webinar will not be available on demand - be sure to secure your spot today.
Featuring
Steve Bennetts
Head of Employee Experience, Solutions & Strategy, Qualtrics
Steve Bennetts specialises in employee experience (EX) and human-centred technologies. Steve is the Head of EX Strategy and Solutions for Qualtrics, he helps guide Qualtrics customers to optimise the employee experience at every point in the employee lifecycle. Prior to joining Qualtrics, Steve was the GM of Innovation and Client Services at Chandler Macleod and prior to that worked as a principal consultant at Sentis. With over 15 years of experience, he has successfully lead teams of psychologists and professionals within the private and public sector, focusing on positive client experience and excellence in service delivery. Steve is a passionate psychologist utilising the crossover space between creativity, psychology, and digital technologies to create a positive experience on our planet.
Dr Crissa Sumner
Head of Employee Experience Solution Strategy - Australia & New Zealand, Qualtrics
Dr Crissa Sumner is an Organisational Psychologist (PhD) with over 17 years experience partnering with organisations to support them with maximising engagement and performance with data-driven talent management & organisational development solutions. In her role with Qualtrics, Crissa is responsible for leading Employee Experience (EX) Solution Strategy for Qualtrics across Australia & New Zealand (ANZ).
Prior to joining Qualtrics, Crissa had a highly successful career working with a number of professional services firms, including holding various corporate, technical / product leadership and senior operational roles; managing P&Ls; and leading geographically dispersed teams of consultants to deliver talent solutions across a large & diverse portfolio of clients.
Crissa is also recognised as a thought leader and experienced presenter, educator and researcher in the talent space. She presented her research in the area of leadership and employee attitudes at national and international conferences, and published them in peer reviewed journals.
Lauren Huntington
EX Solution Strategy Lead, Qualtrics Southeast Asia, India, Greater China, Qualtrics
Lauren is the EX Solutions Strategist for Qualtrics in South East Asia. She is a highly experienced organisational psychologist with over a decade of experience in working with C-suite and senior management across industries to enable their human capital strategies. She has previously worked at SHL (including during its ownership by CEB and Gartner) as well as Deloitte, prior to this she worked in internal HR roles. Lauren has a specific focus on emerging economies; she started her career in Africa, has been living in Asia for the last 3 years and is currently based in Singapore - having delivered on site to clients in sixteen countries. Lauren holds two Masters degrees, her first was in Organisational Psychology and her second was in Innovation Studies through a leading business school.
Fiona McUtchen
EX Solution Strategy Lead, Commercial Organisations APAC, Qualtrics
Fiona McUtchen is a registered Psychologist and EX Solution Strategist for commercial organisations across the Asia Pacific Region. She commenced her career in HR consulting, bringing best of breed solutions to over one hundred organisations to help lift individual, team and organisational performance. After a decade in consulting she transitioned to in-house senior leadership roles specialising in culture transformation, experience design and management, leadership, talent and learning. Prior to joining Qualtrics, Fiona was Head of Culture and Engagement at AFCA, and before that, Group Director of Learning and Organisational Development at Epworth Healthcare. At both organisations, Fiona implemented human centred EX solutions with Qualtrics as the preferred partner. This experience sees her combine her expertise with empathy, pragmatism and insight as she helps other organisations embrace experience management to drive real impact for their employees, customers and community. Above all else, Fiona's driven to ensure people find a greater sense of belonging and purpose in their working lives.