Skip to main content
Qualtrics Home page


Contact centres: Building resilience in response to unplanned surges

In this quickfire 7-minute XM Talk, Léonie Brown will break down how an organisation can overcome new contact centre challenges and build a resilient workforce that can thrive in times of unprecedented demand.

  • Help your contact centre agents to continue delivering superior service
  • Recognise top performers and maximise knowledge sharing at speed
  • Measure and incentivise agents during surges and in a post-Covid-19 world

Watch Now

By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2


Picture of Leonie Brown

Leonie Brown

XM Scientist

Léonie Brown is an XM Scientist at Qualtrics, specialising in customer experience, research methodologies, and modernising the contact centre. She’s worked with 100s of brands to design, implement and optimise their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.

More than 18,000 brands and 99 of the top 100 business schools use Qualtrics