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XM Basecamp Live: CX Certification Singapore

2 Day event / 21 November - 22 November 2023


Day 1: 9am to 5pm

Day 2: 9am to 1pm

Location: Qualtrics Office, 8 Marina View, Asia Square Tower 1 Level 42, Singapore 018960

Session overview

Join us in this in-person, practitioners session where our Qualtrics Enablement Leads will take you through a hands-on workshop and get you Customer XM certified within the week!

  • Understand the core concepts of the Customer XM platform
  • Broad platform knowledge overview and exam preparation
  • In-person proctored exam with the Qualtrics team
  • Network with fellow Qualtrics users


Day 1

Timing Content



Introductions & seating

Introductory CX design and planning concepts

Intermediate CX survey configuration

11.30am Lunch
12.30pm Advanced CX survey and distribution
3pm CX data, dashboards and analysis
5pm Optional networking


Day 2

Timing Content
9am Seating
9.15am Exam preparation and revision session
11am Proctored in-office exam
12.30pm Wrap up and networking


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Picture of Lynn Lertsumitkul

Lynn Lertsumitkul

Senior Solution Engineer

Lynn provides pre-sales, technical and functional support to prospective customers across South East Asia as part of the Solution Engineering team at Qualtrics. Prior to joining Qualtrics, Lynn worked as a Technical Advisor and Project Manager leading and managing enterprise CX implementation projects for clients across Asia Pacific at another CX Software vendor. She also has experience in training technical teams and ran multiple train-the-trainer workshops for clients and implementation partners alike.

Picture of Shruthi Avadhani

Shruthi Avadhani

XM Success Manager

Shruthi is an XM Success Manager who guides the largest customers in SEA & India to embark on their XM program transformation. Prior to joining Qualtrics 2 years ago, Shruthi worked in LinkedIn’s Talent Solutions and has experience partnering with clients for success in Digital Transformation, Corporate Strategy Development and Value Realisation.

Picture of Dino Kumar

Dino Kumar

Solution Engineering Lead - SEA

Dino is the Solution Engineering Leader for Qualtrics in South East Asia, having spent the last 8+ years helping organisations in SEA & EMEA derive value from their CX & EX programmes. Dino has worked with some of the largest organisations across the globe in key verticals such as Retail, Financial Services, Hospitality, Automotive & B2B. Having worked in the Solution Consulting space for the past 14+ years in the UK and the US; this allows him to bring best practices from key geographies to the table.

Picture of Elaine Mostert

Elaine Mostert

Principle Consultant Customer Enablement

Elaine Qualtrics over 8 years ago as an XM Success Manager looking after our customers across APJ. Through consulting and partnering with organisations big and small throughout their Qualtrics and XM journeys, Elaine developed a passion for enabling teams to be well equipped and confident users of the XM platform.

More than 18,000 brands and 99 of the top 100 business schools use Qualtrics