XM Knowledge Base
CX Live Auckland
Designing and improving customer experiences and journeys
August 4, 2022 / REGISTRATIONS CLOSED
Please note registrations are no longer open for this session
It’s more important than ever to put the Voice of Customer at the centre of everything your organisation does.
How can businesses stay ahead of the curve to deliver the world-class experiences their customers want next?
Join our CX experts and two iconic New Zealand brands, Mitre 10 and Vector on Thursday, 4 August 2022 to discover how they are taking action to design and improve the customer experience in a world that’s changed forever. Through a collection of engaging and practical examples you’ll learn what it takes today to stay ahead of rapidly changing expectations in a world that’s changed forever.
Topics we will cover include:
- How are organisations delivering authentic human experiences in a digital world
- Why combining customer and employee experience is a new frontier
- What’s the future of Voice of Customer looks like and how to get started
- Best practices, tips, and guidance from leading New Zealand brands and CX practitioners
- Great networking and learning opportunities
Agenda
| 3:00pm | Arrival & Registration | |||||
| 3.30pm | Welcome & Delivering Authentic Human Experiences: Mark Allison, Head of ANZ Qualtrics | |||||
| 3.40pm | Customer Spotlight - Driving CX Transformations: Mark Vaughan, Mitre10 | |||||
| 4.00pm | Customer Spotlight - Actioning Data Insights: Duncan Head, Vector | |||||
| 4.20pm | The Future of CX: Ivana Sekanic, Head of Customer Experience - ANZ | |||||
| 4.45pm | Panel Q&A | |||||
| 5.00pm | Networking Drinks | |||||
| 6.00pm | Event Closes |
We look forward to hosting you.
Featuring
Mark Vaughan
Head of Customer Insights, Mitre 10
Mark is a senior CX and insights leader who has recently led the transformation of Mitre 10’s innovative ‘Your Say’ Voice of Customer program. Mitre 10 is regularly ranked amongst the most respected and trusted brands in New Zealand.
Duncan Head
General Manager of Insights, Vector
Duncan is a highly seasoned insights leader with many years’ experience in customer experience, data science, business improvement through data and actionable insights, and data-driven strategies. Vector is leading the transformation of the energy sector to create a new energy future.
Ivana Sekanic
Head of CX Solution Strategy, Qualtrics (previously CX Performance Principle IAG ANZ)
Ivana is recognised as one of ANZ’s leading Financial Services CX practitioners, and is responsible for Qualtrics regional solution strategy. Prior to Qualtrics Ivanna managed one of the largest ANZ VoC programs at IAG Insurance.