XM LIVE PHILIPPINES
Discover the power and ROI of being a human-centric business
30 MAY 2023 // 3:00PM PHT - 6:00PM PHT // SHANGRI-LA THE FORT, MANILA
Get the inside story on how the world’s most profitable and beloved brands are focusing on one thing: being more human. In 2023, experience management is touching down in the Philippines – and we’re going bigger than ever. Expect local brands, industry leaders and the latest thought leadership, plus the chance to connect with other experience pioneers in the region.
Join experience leaders from across the region. There’ll be sessions to inspire you; to help you ignite your customer and employee experience programs; and to show how you implement your plans successfully.
- See how local and global brands are using actionable insights from their customer and employee experience programs to drive better business outcomes
- Discover how (and why) businesses need to act more human in the face of intense global challenges
- See the latest tech innovations helping brands deliver personalised employee and customer experience, at scale
- Learn the latest best in class solutions and technology to help your brand driver closer relationships with customers and employees
- Connect with experience management professionals facing the same challenges as you and coming up with truly innovative solutions
Agenda
03.00 | Arrival & Registration
03.30 | Welcome & Introduction
03.35 | The Power & ROI of making business more human | Eleanor O’Dwyer-Duggan, Head of Customer Experience and Research, Southeast Asia, Qualtrics
04.00 | CX Fireside chat | Ley Tapang-Garcia, Vice President and Head, Customer Experience and Process Quality, PLDT Global Corporation
04.20 | Agility & empathy to thrive through uncertainties | Dr. Cecelia Herbert, Principal Catalyst, Qualtrics XM Institute
04.40 | EX Customer Spotlight | Sir Gully Go, JG Summit
05.00 | Introduction to Centre of XM Innovation | Lara Truelove,Program Leader, Center for Experience Management
05.05 | Panel Q&A
05.25 | Thank you & close
05.30 | Networking Reception
06.00 | Event close
Speakers

Ley Tapang-Garcia // Vice President and Head, Customer Experience and Process Quality at PLDT Global Corporation

Lara Truelove // Program Leader, Center for Experience Management

Eleanor O’Dwyer-Duggan // Head of Customer Experience and Research, Southeast Asia, Qualtrics

Dr Cecelia Herbert, PsyD, XMP// Principal Catalyst, Qualtrics XM Institute
More Speakers to be announced //
time
3:00PM PHT – 6:00PM PHT
location
Shangri-La the Fort, Manila