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XM LIVE VIETNAM

Discover the power and ROI of being a human-centric business

9 JUNE 2023 // 3:00PM ICT - 6:00PM ICT // LOTTE HOTEL SAIGON


Get the inside story on how the world’s most profitable and beloved brands are focusing on one thing: being more human. In 2023, experience management is touching down in Vietnam – and we’re going bigger than ever. Expect local brands, industry leaders and the latest thought leadership, plus the chance to connect with other experience pioneers in the region.

Join experience leaders from across the region. There’ll be sessions to inspire you; to help you ignite your customer and employee experience programs; and to show how you implement your plans successfully.

  • See how local and global brands are using actionable insights from their customer and employee experience programs to drive better business outcomes
  • Discover how (and why) businesses need to act more human in the face of intense global challenges
  • See the latest tech innovations helping brands deliver personalised employee and customer experience, at scale
  • Learn the latest best in class solutions and technology to help your brand driver closer relationships with customers and employees
  • Connect with experience management professionals facing the same challenges as you and coming up with truly innovative solutions

Agenda


Arrival & Registration

Welcome & Introduction

The Power & ROI of making business more human | Harish Agarwala, HEAD OF CUSTOMER EXPERIENCE STRATEGY SOUTHEAST ASIA, Qualtrics

Voice of the customer at MCredit | Hang Nguyen, Head of CX, MCredit

Employee Experience Spotlight | NGUYEN DIEU ANH, CHIEF PEOPLE OFFICER, NGS HOLDING

Agility & empathy to thrive through uncertainties & Introduction to the Centre of Experience Management | Lara Truelove, PROGRAM LEADER, CENTER FOR EXPERIENCE MANAGEMENT

Customer Experience Spotlight | Mr. Vo Anh Hung, General Manager, Customer Experience Division, Vietnam Airlines

Academic Experience Spotlight | Mira Seo, Vice Provost, Fullbright University Vietnam

Thank you & close

Networking Reception

Event close
 

Speakers


Hang Nguyen // Head of CX, MCredit

Nguyen Dieu Anh // Chief People Officer, NGS Holding

Mira Seo// Vice Provost, Fulbright University Vietnam

Mr. Vo Anh Hung// General Manager, Customer Experience Divison, Vietnam Airlines

Lara Truelove // Program Leader, Center for Experience Management

Harish Agarwala // Head of Customer Experience Strategy Southeast Asia, Qualtrics

Asset 1

date

9 June, 2023

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time

3:00PM ICT – 6:00PM ICT

location

location

Lotte Hotel Saigon