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CUSTOMER EXPERIENCE

Disrupting the 2020 Contact Centre

TRANSFORM YOUR CONTACT CENTRE FOR THE EXPERIENCE ECONOMY

Learn strategies and practical tips for how leading brands are disrupting the status quo in the contact centre to differentiate their brand and drive value in 2020.

Based on our research into the experience for over 2,000 consumers across 1,000 different journeys, this research paper shines a light on the key areas contact centres need to focus on to drive value back to the bottom line.

Find out more by downloading our eBook!

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What you'll learn from this eBook:


 

  • CULTURE
    Find out why contact centres are typically seen as a cost to the business and how you can challenge perceptions to put yours at the heart of your organisation’s growth.
  • COMPETENCIES
    Uncover the key skills and competencies contact centres need to build to drive their transformation.
  • TECHNOLOGY
    See how technology has evolved to give contact centres the breakthrough insights they need to become experience drivers and deliver bottom line growth.

 

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