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Distribution Summary

Suite

Customer Experience Strategy & Research

Product

Qualtrics

What's on this page

About the Distribution Summary

The Distribution Summary provides an overview of the responses collected for a survey. Responses are broken down by distribution channel (i.e., method), with an interactive graph displaying recent response trends and a table showing all responses collected so far.

Distribution Summary page within the Distributions tab

Recent Responses

The Recent Responses graph displays the number of responses collected for each distribution channel over the last 14 days.

The X-axis displays the date, and the Y-axis displays the number of responses collected. The legend to the right updates as additional channels are used, or as older channels cycle out of the 14-day window. Hovering over a legend value will cause all other channels to fade out.

Breakdown of response type in Recent Responses graph (Email vs. Anonymous link)

Clicking a legend value will hide its responses from the graph.

Anonymous Link is clicked in the Recent Responses graph legend

You can also hover over any specific day on the graph to see a breakdown of the response counts by distribution channel.

Mouse is hovered over bar of a specific day and a pop-up breakdown is shown

All Responses

The All Responses table shows all responses collected so far for each distribution channel used.

The following details are given:

Distribution Channel: The channel that was used (e.g., Preview, Anonymous Link, Invite Over Email).
Audience Size: The number of links that were distributed. This is N/A for any method that doesn’t involve links or that only produces 1 link, such as when you generate test responses.
Qtip: Deleting a distribution won’t reduce the Audience Size.
Surveys Started: The number of surveys that participants started. A survey can be started by clicking a survey link, responding to an SMS invitation, or answering an inline email question. The number of surveys started includes both unfinished surveys and completed surveys.
Surveys Finished: The number of surveys that have been completed. This doesn’t include responses in progress until they are closed.
Response Rate: The number of surveys started divided by the audience size.
Completion Rate: The number of surveys completed divided by the number of surveys started.
Qtip: “Completed surveys” doesn’t include responses in progress that haven’t been recorded yet, so this isn’t necessarily the same number you see in the Responses column.

Channel Categorization

Your Distribution Summary organizes responses based on the channel that was used to distribute the survey. Qualtrics keeps track of the distribution channel by appending the embedded data field Q_CHL to the end of your survey links via a query string. Depending on the type of distribution, the value assigned to the field will vary.

Anonymous Link: Does not have Q_CHL appended
Social Media: Q_CHL=social
Personal Links: Q_CHL=gl (gl stands for generated link)
QR Code: Q_CHL=qr
Invite Over Email: Q_CHL=email
Invite Over SMS: Q_CHL=smsinvite
Uncategorized: Q_CHL is missing or invalid

All Responses Table with Distribution Channel on left and Completion Rate on far right

Attention: Since 2-Way SMS Distributions do not have a survey link, they will not have an appended Q_CHL code. However, they will still be included in the All Responsestable.

Types of Projects With Distribution Summaries

Attention: Not all of the features described in this section are included in every license. Please contact Account Services if you are interested in getting access to any of these features.

Distribution summaries work as described on this support page in several types of projects, including:

You cannot see an individual project’s distribution summary from XM Directory. However, XM Directory comes equipped with other similar tools, such as a directory-wide summary of distribution performance. See Summary Tab for more details.

Any projects or tools not listed above are not supported.

FAQs

How can I see who has received an email or who has finished the survey?

Navigate to Emails.

Click on the arrow to the right of the distribution you want to examine.

Choose Download History.

A CSV file will download to your computer. This file will contain a list of all the contact list members you sent the survey to. The Status column will tell you whether they’ve received the email, started the survey, or finished the survey.

How do I increase my weekly email limit?

Email limit increases are considered on a case-by-case basis. You will need to contact your Brand Administrator with the following information:

The email limit being requested.
A description of the project(s).
A general description of who is being surveyed (student body, small business owners in Iowa, purchased panel, etc.).
How long the limit needs to be in place (one time or multiple times per year).

If your Brand Administrator approves, have them contact our support team with this same information using the Contact Support button at the top right of this page. We will evaluate the request and proceed from there.

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