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Creating an Account & Logging In

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Customer Experience Employee Experience Strategy & Research

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Qualtrics

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About Creating an Account and Logging In

Before you can start using Qualtrics, you need to create an account and log into it. This page details how to create your account, how to login, and how to solve common issues related to creating and logging into accounts.

Qtip: When creating a new account, your email address will be used as your username by default. Uppercase letters are automatically converted to lowercase.

Creating an Account

The first most important step in creating your Qualtrics account is to make sure you’re on the correct URL.

Qtip: If your organization wants you to sign up with a custom Qualtrics URL, we recommend bookmarking it. This is the same URL you should use to log in later!

Sign up with an organization you belong to – Standard

If your employer, school, or another organization you belong to has a license with Qualtrics, you can often get an account with lots of premium features, at no expense to you!

However, you first have to be sure to sign up at the correct URL, or else Qualtrics won’t know what organization you’re part of.

In this example, I am trying to sign up with a State University Qualtrics account. Usually coworkers, professors, your IT team, and other members of your organization are responsible for giving you this link. Otherwise, it may listed on your company’s employee portal or your school’s home page.

organization ID located at the beginning of URL

Qtip: You can also reach out to Qualtrics Support if you’re not sure what your organization’s special URL would be.

To sign up for an account, click the Sign Up button.

Fill out the form. Usually, you have to use your school or company email address to sign up.

Text boxes to enter email address and password

Attention: Sometimes, you will not see an option to sign up. In that case, you should contact Qualtrics support who will reach out to your Brand Administrator on your behalf. This administrator can then create an account for you, if they have space on the license.

Does your sign-up page not look like this? Then read the next section below!

Sign up with an organization you belong to – SSO

If you’re signing up under a company, university, or other organization, you’ll need to get that organization’s branded Qualtrics URL. You can get this from a colleague, a professor, your organization’s website, or by asking Qualtrics Support.

Sometimes when you visit the branded Qualtrics URL, you’ll end up at your organization’s special login page. That means your organization uses Single Sign-On, a special system that allows you to use one username and password to log into many different websites. Organizations with SSO require you always use the custom URL to access your Qualtrics account.

If you’ve never used Qualtrics with this organization before, just log in as normal with your organization credentials.

On the next page, you will be asked if you’ve ever used Qualtrics before. Even if you have a preexisting account with another organization, say this is your first time using Qualtrics. A new account will be automatically generated for you.

Qtip: If you need to combine content from multiple Qualtrics accounts, check out our User Moves support page.

Sign up with Qualtrics for free

If your organization doesn’t have a license, then you can sign up for a free account to test out Qualtrics. You can always upgrade this account if you would like to add more features to it.

Qtip: For questions about what you get access to with a free account, see Free Accounts.

Go to the Free Accounts page on the Qualtrics site and tell us how you’ll be using Qualtrics. This will not affect your access to any features – we’re just curious.

Enter your email address.

Qtip: If your email address has been used to create another Qualtrics account, you will be prevented from using it to create a new account. For more details, see Account Creation Issues.

Click Create Account.

You will be emailed a verification email. You can click Resend email, if you cannot find this in your inbox.

Qtip: If you did not receive the confirmation email, remember to check the Spam or Junk folder before reaching out to support.

In the email, click Verify Email.

Screenshot of an email - verify email in center of message

Enter your first name and last name.

Create a password.

Select your country of residence.

Depending on the purpose of your account specified in step 1, you may be asked to provide additional information to set up your account, such as your Organization, Job Title, or what information and feedback you are looking to gather.

Attention: If your organization has a preexisting license, completing this field will NOT sign you up for that license! You must scroll back up on this support page and read the directions for signing up with an organization. If you have already signed up incorrectly, check out the Account Creation Issues section below.

Enter your phone number.

Click Continue.

Now you can really get started! Choose a category and make a project from a pre-made template, pick one of our free COVID-19 XM Solutions, or create a survey from scratch.

List of types of templates you can choose from

Qtip: Our templates and XM Solutions are designed by our XM Scientists, and reflect industry best standards!

Qtip: Want a list of the features you have access to? You can also check out the Free Accounts support page, or the Plans tab of your Account Settings.

Account Creation Issues

Multiple accounts / Accidentally signed up for a free account / “This email is already in use”

A common issue users have is owning multiple accounts. Maybe you’ve switched schools or jobs and gotten a Qualtrics account at each organization. Maybe you accidentally signed up for Qualtrics under a free account instead of your organization.

Here are some common scenarios and their solutions:

If you know you have another account and want it moved to your new organization, see our page on User Moves.
If you have a free account you don’t want to use anymore, contact Qualtrics Support to have it deleted. Note that if the account you want deleted is not a free one, the request will have to go through your Brand Administrator instead.
If you are unsure if someone at your organization has made an account for you, contact Qualtrics Support for assistance.
If you are fairly certain an account has never been made for you, contact Qualtrics Support for assistance.
Qtip: This is rarely a sign that someone else used your email address. If you’ve ever been sent a 360 survey, or an EX survey distributed by your HR department, this might be why your email is already registered. If this is the case, you can ask your Brand Administrator to link your EX participant account to a standard Qualtrics account.

“Account not verified”

When you first access your account, you might see a yellow warning that says Account not verified. This means you need to log into the email address you used to sign up for Qualtrics and find the verification email we sent you.

If you don’t see this email, click Resend verification email. If these emails never arrive, ask your Brand Administrator to manually verify your account.

Qtip: If you are a Brand Administrator, see instructions on how to verify a user’s account.

Logging into Your Account

How you signed up for your account determines how you’re going to log into Qualtrics. The rule is if you signed up with a branded URL, you should always log in with this URL. If you signed up on the main Qualtrics site, you should use the regular Qualtrics login page.

Standard Login

If your company doesn’t have a special login method, or if you signed up through the basic Qualtrics.com site, then you can use the URL https://www.qualtrics.com/login to log into your account.

Qtip: Do you have a free account and an account through your organization? Don’t try to log into the free account with your company’s special Qualtrics URL. Branded URLs are only for members of those brands!

Two-Step Verification

Two factor authentication is an added security measure before you log in. This can be enabled or disabled by a Brand Administrator. The first time you log in after two factor authentication is enabled, you will be asked to choose how you want to verify your account.

choosing a 2 factor authentication method

Your options include:

Send an email: Receive an email containing a verification code to the email address associated with your Qualtrics account.
Use an authenticator app: Set up a third party authentication app to retrieve an verification code.
Remind me in 30 days: If you cannot set up two factor authentication now, choose this option to set it up later.

Click Continue after choosing a method. You can always go back and choose a different verification option instead. Just click More verification options on the bottom of almost any of the login screens. After choosing a verification method, follow the below instructions to log in:

Email Verification: Qualtrics will email you a code, which you then enter in the field provided. If desired, select Remember this device for 30 days which will allow you to log in via the same device and browser for the next 30 days without entering a secondary verification.
App Verification: Qualtrics will provide a list of apps and a QR code™ you can use them to scan. If for whatever reason the QR code doesn’t scan, you can enter the code on the screen into the app. If desired, select Remember this device for 30 days which will allow you to log in via the same device and browser for the next 30 days without entering a secondary verification.

Once you’re done setting up your method, you will be given Offline Backup Codes. If for some reason you ever lose access to your verification method, these will get you back into your Qualtrics account. Print the codes, or click Copy to clipboard to copy them all so they can be pasted into a doc. You must do one or the other before clicking continue.

A list of number codes labeled Offline Backup Codes

Qtip: A Brand Administrator can reset your two-factor authentication settings in the user admin page by clicking Reset two-step verification information. This is useful if you’re completely locked out of your secondary verification methods and need to reconfigure the authentication.

Single Sign-On

With single sign-on (SSO), users can log in to Qualtrics using their organization’s internal login system. If you log in using SSO, then the URL you use to sign into Qualtrics can be incredibly important. This is especially true if you belong to a particular organization.

There are several ways to get this URL if you don’t have it.

Did your professor or colleague send a link to you to sign up? Check the URL and see if it contains your organization’s name or a shortened version of it.

Example: The URL will be in the general format of myorganization.qualtrics.com.

On your organization’s home page, is there a link to resources? Is Qualtrics listed there? Or when you search the home page, does a special link to Qualtrics come up?

Did your Account Executive or Technical Success Manager send you a special link?

Qtip: If you are in charge of setting up the license and don’t remember purchasing SSO, you probably do not have access to SSO. Talk to your Account Executive or Technical Success Manager for more detail.

When all else fails, contact Qualtrics Support. Make sure you know your organization’s name, your email address, and possibly the department or specific school you work under. You may be asked to give your first and last name, but no support representative will ever ask for your password.

Password Reset Prompt Upon Login

The very first time you log in, you may be asked to reset your password. You will see this if your account was created for you by an admin who gave you a temporary password. Qualtrics is asking you to reset your password as a standard security measure, so you can make it something only you know.

login window prompting for password reset

Complete the form to log into your Qualtrics account.

Login Issues

Oops! An unexpected error has occurred

If you try to log in and get this message, your account has expired. Don’t worry – the data on an expired account is safe. It’s just temporarily unavailable to you. If you want access back or feel a mistake has been made, contact your Brand Administrator. Note that Qualtrics Support cannot verify your account for you if it belongs to a private organization.

If you do not have access to your Brand Administrator’s contact info, contact Qualtrics Support, and they can reach out to your Brand Admin on your behalf. Note that Qualtrics Support cannot provide Brand Admin contact information to you directly.

Qtip: If you are a Brand Administrator, you can learn more about verifying accounts and account statuses on the linked support pages.

User Account is Disabled

If you try to log in and get this message, your organization has disabled your account. Don’t worry – the data on a disabled account is safe. It’s just temporarily unavailable to you. If you want access back or feel a mistake has been made, you will need to contact your Brand Administrator.

Qtip: If you are a Brand Administrator, see this support page to learn more about account statuses.

Too Many Failed Login Attempts

If you try to log in and get this message, your account has been temporarily locked. Some licenses will put a maximum number of login attempts before an account is temporarily locked. How many attempts you can make and in what timeframe varies, as does the time period your account will be locked.

Please wait at least an hour before trying to log in to your account or reaching out to support.

Attention: Support cannot override the lock on your account.

Branded URLs

If your organization has a license with Qualtrics, it can be incredibly important for you to login using your company’s custom Qualtrics URL, or branded URL.

It is especially important for users whose organizations use SSO to use the correct login. SSO is a special system that allows you to use one username and password to log into many different websites, including employee portals, email accounts, and Qualtrics.

Sometimes when you visit a branded URL, you will be redirected to your organization’s portal, in which case you will log in the same way you’re used to.

However, sometimes you’ll see a regular Qualtrics login with your organization’s logo, as seen in the above screenshot. In this case, what information do you use to log in?

First, try using the same username and password you use for your main company/school portal. If this works, your license probably uses SSO. This means it is important for you to use the branded URL every time you log in!

If this doesn’t work – especially if the username you tried to log in with isn’t an email address – your organization might not use SSO. Try using your whole email address to log in.

If you still can’t log in, try resetting your password by clicking Forgot your password?

Qtip: Able to log in, but still not sure if your organization has SSO or not? It’s always safer to use the branded URL. However, if you go to Account Settings and scroll down to the Recent Logins section, you will see your username. If there is a hashtag (#) in it, your organization uses SSO, and you have to use the branded login. The value after the hashtag is your Organization ID for logging in via SSO.

Other URL Issues

Qualtrics does not support www in branded URLs.

For example, www.stateu.qualtrics.com will not load correctly. However, stateu.qualtrics.com will.

Offline App Login Issues

If you are having trouble getting into the Qualtrics Offline App, make sure you have followed the instructions on the Setting Up the Offline App support page. Note that login is different if your organization has SSO, and is also covered on this linked support page.

Logging in with Organization ID

Some features, like the Qualtrics Community and XM App, have an option for SSO users that requires you login with an organization ID. See Logging in with Your Organization ID for more details.

Getting Login Help from the Support Team

If you’ve tried the steps on this support page but still can’t access your Qualtrics account, you can reach out to our support team. Check out more on the Limited Customer Success Hub.

Password Resets

Sometimes you will forget your password. But depending on whether your company uses SSO or not, how you reset your password differs.

Qtip: Do you know your password, but still want to change it? You can change your password while logged into your account.

Standard Password Resets

On just about any Qualtrics login, you can click the here in Forgot Your Password? Reset here.

Forgot Password option when logging in through specific organization login page

Qtip: If you do not receive a password reset email, check the junk or spam folder of your email.

Qtip: If you are a Brand Administrator helping a user with their password reset, see the Password Reset section of our Admin support pages for instructions and troubleshooting tips. Make sure to double-check that the email address on the user’s account is correct!

SSO Password Resets

SSO users should always reset their passwords at their organization’s portal, not in Qualtrics.

Qtip: Often, if your company has SSO, but the login page looks like a standard Qualtrics login page, the Forgot Your Password? link will be missing. This means you need to go back to your organization’s login portal.

On occasion, an SSO brand might have a Forgot Your Password? link on a Qualtrics-style login page. If you use this link, you’ll notice that even if you’re able to change your password through the link you’ve been emailed, you won’t be able to log in with this password again. That means you must access your organization’s main login portal (e.g., www.stateu.edu/login) to officially change your password.

Deleting Your Account

If you have a free account, you can deactivate your own account.

If you belong to a licensed account (such as through a school, your workplace, or another organization), you will need to contact your Brand Administrator to have the account deleted.

Qtip: If you are a Brand Administrator, see the Deleting Users support page for more instructions.

Multiple Accounts with the Same Username

If you have multiple accounts on different organizations with the same username (otherwise known as linked accounts), you will see a screen asking you to choose an account upon logging in. Choose an account from the list to log in to the account.

the "have multiple organizations" screen. three different brands are visible for the user to choose from.

Linked accounts occur when a Brand Administrator creates a standard Qualtrics account for someone who was entered as a participant in a 360 or Engagement survey in the past. Accounts become linked when the participant account and the standard account have the same username.

You can un-link accounts by changing the username of at least one of them. Reach out to your Brand Administrator to get the username of your standard Qualtrics account changed, or reach out to Qualtrics Support to get the username of the 360 / Engagement participant changed.

Attention: Only newly created accounts can be linked with existing Qualtrics accounts. Multiple existing accounts cannot be linked by altering their usernames.

Qtip: If you have an account in the FedRAMP environment, you can only link your account to other accounts in the FedRAMP environment and vice versa. For example, the username me@q.com can be used for accounts across multiple brands in the FedRAMP environment, as well as in our non-FedRAMP environments. However, the login screen the FedRAMP instance will only allow you to choose from other FedRAMP organizations, and the non-FedRAMP login screen will only allow you to login to your non-FedRAMP linked accounts.

Special Instructions for FedRAMP Users

If you are a user in our FedRAMP instance and your brand uses SSO, there are specific considerations when logging in and requesting password resets.

Logging in for FedRAMP users

If your organization has a license with Qualtrics, your company may have a unique Qualtrics URL, otherwise known as a branded URL.

It is especially important for users whose organizations use SSO to use their unique branded URL to log in. SSO is a special system that allows you to use one username and password to log into many different websites, including employee portals, email accounts, and Qualtrics.

If your company doesn’t have a special login method then you can use https://www.gov1.qualtrics.com/login to log into your account. You may also use this login URL if you are a non-SSO user on an SSO brand.

Password Resets for FedRAMP Users

If you have a login that doesn’t use Single Sign On, you can use https://www.gov1.qualtrics.com/login to request a password reset email. This includes both users on brands without SSO, as well as non-SSO users on SSO brands.

SSO users should always reset their passwords at their organization’s portal, not in Qualtrics.

On occasion, an SSO brand might have a “Forgot Your Password?” link on a Qualtrics-style login page. If you use this link, you’ll notice that even if you’re able to change your password through the link you’ve been emailed, you won’t be able to log in with this password again. That means you must access your organization’s main login portal (e.g., www.department.gov/login) to officially change your password.

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FAQs

I accidentally made a free account instead of signing up with my university or correct affiliation. What should I do?

That's OK! Since free accounts have a limited set of permissions, we recommend using an account affiliated with your organization instead.

Contact Qualtrics Support to get help finding the correct organization signup page or moving your account to another license.

If you don't have anything to move from your free account, you can also deactivate the account yourself.

How can I delete my free account?

See Deactivating Your Free Account.

How can I get my surveys or account moved to another license?

Qualtrics Support has the ability to initiate a user move which will move an account from one license to another. In order to begin the process, support will need permission from the Brand Administrator of both your current and future licenses. If you have a free account, we only need permission from the new Brand Administrator. Since user move turnaround can range from a few days to a few weeks, we recommend exporting your surveys/data and importing them into your new account as it is normally much faster.

If you don’t want or don’t have anything currently in your account (no surveys, no contact lists, and no library messages), you can deactivate your own account. This way you will be able to more make an account with your new license and get started more quickly.

For details on all of the options offered you, see the User Moves page.

I'm receiving the message "Internet Explorer cannot display the webpage" when I go to take my survey or login to my account. What's happening?

Beginning January 15, 2018, users or survey participants on end-of-life browsers (e.g., Internet Explorer 7 or 8 with Windows XP) may encounter the following error when accessing the XM Platform: “Internet Explorer cannot display the webpage.” We strongly recommend upgrading to a supported operating system and browser to ensure compatibility with our encryption ciphers. If it is not possible to migrate from Windows XP to a supported Operating System, it may be possible to use an alternative browser with the necessary ciphers, such as Mozilla Firefox Extended Support Release.

I am unable to load or access a section of my account.

You can check the current status of any section of our product for your region at https://www.qualtrics.com/status/. This is the best place to look for real-time updates on any issues that we are experiencing.

How do I find the URL I should use to login to Qualtrics?

If you belong to a licensed account (such as through a school, your workplace, or another organization), you must use a special URL to log into Qualtrics. This URL may be linked on your organization’s website, or your professor / colleague may be able to provide it. You can also do a quick search containing your organization’s name and “qualtrics.”

If you are having trouble finding your URL with these methods, please reach out to Qualtrics Support.

How do I know if my Qualtrics license has SSO?

If your organization has SSO, chances are you have one login portal that lets you access multiple accounts. You may use the same login page to submit pay stubs, schedule time off, access email, submit classroom assignments, manage course payments, and more. If this is the case, your organization may have also connected their Qualtrics license to this login service.

If you already have a Qualtrics account, you can figure out if you have SSO by going to the profile icon in the upper-right of your account -> Account Settings -> Recent Logins. If your username has a hashtag (#) in it, your organization uses SSO.

If you do not yet have a Qualtrics account, try looking on your organization’s website for a special link to Qualtrics, or reach out to the professor or colleague who asked you to create an account. If this link takes you to your standard organization login screen, that means you are using SSO, and must always login from this special link.

If you were in charge of setting up the license and don't remember purchasing SSO, you probably do not have access to SSO. Talk to your Account Executive or Technical Success Manager for more detail.

What do I do if I forgot my password?

On the login page, click Reset here and fill out the information. This will send a password reset email to the email address on the account.

The password reset email may take a few minutes to arrive. Be sure to check your spam or junk folder.

If you have already tried these steps and need more assistance, check out the Password Reset section of our support pages.

I tried to login and got the message, “Too many failed login attempts. Your account has been locked. Please try again later.” What do I do now?

Some licenses will put a maximum number of login attempts before an account is temporarily locked. How many attempts you can make and in what timeframe varies, as does the time period your account will be locked.

Please wait at least an hour before trying the methods described on the Login Issues support page, or reaching out to support. Please note that support cannot override the lock on your account.

Why do I have to select a brand from a dropdown when I log in?

Chances are, you have a linked account. Linked accounts occur when a Brand Administrator creates a standard Qualtrics account for someone who was entered as a participant in a 360 or Engagement survey in the past. Accounts become linked when the participant account and the standard account have the same username.

You can un-link accounts by changing the username of at least one of them. Reach out to your Brand Administrator to get the username of your standard Qualtrics account changed, or reach out to Qualtrics Support to get the username of the 360 / Engagement participant changed.

I received an email that my account was disabled. How can I recover it?

See the Disabled Accounts support page for more information about why account may be disabled and how to recover your account.

How can I see what activity occurred within a particular account?

If your organization has access to the Security tab, a Brand Administrator can review the activity logs for an account. If your organization does not have access to the Security tab, contact your Qualtrics Account Executive for more information about purchasing access.

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