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Customer Experience:
From Theory to Practice

Session airs July 25, 2019 | 11:00 AM AEST

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Session 1 | Qualtrics XM Institute

(Kick)Starting a CX Program

Bruce Temkin Head of the Qualtrics XM Institute

Implementing a great CX program takes careful planning and intentional design. Join Bruce Temkin as he teaches how to build a robust CX program, explores the trends that prove how important CX has become, and shares 3 recommendations for getting your CX program on the right track.

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