- XM for Customer Frontlines
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
- XM for People Teams
  - Engage
    Know how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re are saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Explore the platform powering Experience Management
  - Free Account
  - Watch Demo
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Employee Exit Interviews
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Watch Demo
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Sydney.
- - Free Account
  - Watch Demo
PRICING
LOGIN
SUPPORT

< View all Sessions

Session airs November 26, 2022 | 8:00 AM AEDT

This session will begin in

Register for Access

First Name *

Last Name *

Company *

Job Title *

Business Email *

Phone Number *

Country *

Session 5 | [Customer Experience] Mahindra Automotive

Real-time Customer Voice with insights to empower digital and human frontlines

Santhanam Surendran Head of Customer Centricity / Mahindra Automotive , Harish Agarwal Head of Customer Experience Strategy, SEA / Qualtrics

Learn how Mahindra Automotive enhanced its customer journeys across digital and human frontlines, helping surface deeper Voice of Customer insights. In the process embedding customer-centric culture across the organisation.

Click to share

Up Next

Learn more about Experience Management

Register for Access

Real-time Customer Voice with insights to empower digital and human frontlines

Realising the value of XM

XM Platform: How AI is powering XM for the frontlines

Scaling up customer experience to drive sustained growth

The Employee Experience edge: Insights from Wipro’s journey

An efficient insights capability to drive agility and brand growth