Skip to main content

malcolm gladwell

malcolm gladwell
malcolm gladwell

NOV 09//2PM AEDT
1-HOUR DIGITAL EVENT

The inspiration & innovations that are making
business
more human


keynote

Malcolm Gladwell

New York Times Bestselling Author

Nov 09//2PM AEDT
1-Hour digital event

The inspiration
& innovations that are making
business more human


keynote

Malcolm Gladwell

New York Times Bestselling Author

Nov 09//2PM AEDT
1-Hour digital event

The inspiration
& innovations that are making
business more human


keynote

Malcolm Gladwell

New York Times Bestselling Author

Register for free now

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2

Register now

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2

Sessions and event resources

Full Session

Full Session

The inspiration & innovations that are making business more human

XM in Action

XM in Action

Visit the XM in Action hub for expert-led deep-dive product demos

Malcolm Gladwell with Stephanie Mehta

Malcolm Gladwell with Stephanie Mehta

Untangling the contradictions
in conversation

Zig Serafin

Zig Serafin

The innovations for making business more human

Brad Anderson

Brad Anderson

CrossXM: Understanding the interconnectedness of
experience management

Dr. Sebastian Projahn

Dr. Sebastian Projahn

Making employees a differentiator at adidas

Ellen Loeshelle

Ellen Loeshelle

Improving agent effectiveness and customer satisfaction in the Contact Center

Michel Feaster

Michel Feaster

Humanizing feedback at scale

Brad Anderson

Brad Anderson

A smarter way to listen to
your employees

eBook

eBook

Combining your EX and CX to fuel business growth

Event resources

XM in Action

XM in Action

Visit the XM in Action hub for expert-led deep-dive product demos

eBook

eBook

Combining your EX and CX to fuel business growth

New tools to understand
the hearts and minds of
customers & employees

  • Uncover the impact investing in the employee experience has on your customers
  • Create deeper connections in customer service with improved customer data and new tools to support
  • Add critical depth to customer feedback with new ways to capture, analyse, and understand video responses

Speakers

Malcolm Gladwell

Malcolm Gladwell

New York Times Bestselling Author

Stephanie Mehta

Stephanie Mehta

CEO, Mansueto

Former Editor-in-Chief, Fast Company

Dr. Sebastian Projahn

Dr. Sebastian Projahn

Head of People Analytics and Insights

adidas

Zig Serafin

Zig Serafin

CEO

Qualtrics

Brad Anderson

Brad Anderson

President, Products and Services

Qualtrics

Michel Feaster

Michel Feaster

CPO, Research

Qualtrics

Ellen Loeshelle

Ellen Loeshelle

Director, Product Management

Qualtrics


Agenda

2PM - 3PM AEDT

XM Innovation Event

The innovations for making business more human // Zig Serafin, Qualtrics CEO

Hear why organisations should be tuning into the places people are already describing their pain and work to truly understand what they need.

CrossXM: Understanding the interconnectedness of experience management // Brad Anderson, Qualtrics President, Products and Engineering

Learn about the new tech that’s unlocking more opportunities for business growth by bringing together employee, brand, and customer data.

Making employees a differentiator at adidas // Dr. Sebastian Projahn, adidas Sr. Director, People Analytics and Insights

Find out how adidas is making every customer interaction more memorable by focusing on empowering their frontline employees.

A smarter way to listen to your employees // Brad Anderson, Qualtrics President, Products and Engineering

Meet the new way to turn conversations with your people into opportunities to retain and engage.

Untangling the contradictions in conversation // Malcolm Gladwell with Stephanie Mehta

How can you deliver experiences based on what people say, if they don’t always mean what they say? Malcolm and Stephanie talk through human contradictions and how you can uncover the true meaning in conversations

Improving agent effectiveness and customer satisfaction in the Contact Center // Ellen Loeshelle, Qualtrics Director, Product Management

The service companies provide is only as good as the people providing it. Check out innovations that help both managers and your frontline execute at a high level.

Humanising feedback at scale // Michel Feaster, Qualtrics CPO, Research

Meet the next generation of feedback tools opening up a whole new way to connect with customers and employees.


Frequently asked questions


The XM Innovation event is a one-hour digital experience taking place on November 9th. You'll see the newest tools from Qualtrics helping businesses understand the hearts and minds of customers & employees, hear from brands on how they're innovating on the XM Platform, and get insights on connecting through deep listening in a conversation between Malcolm Gladwell and Stephanie Mehta.
XM innovation will be less than 1 hour.
Yes. If you're registered for the event, you'll be able to come back and watch it again on demand atwww.qualtrics.com/au/xm-innovation/2022/. After the event, we'll also email you a link so that you can rewatch, share with your network, and keep learning.
To bring the XM Innovation event to our global audience, we're hosting four sessions across different time zones. If you'd prefer to tune in to a different session from the one listed above, please use the links below to register for your preferred time zone:
AMR | Oct 26 at 10A PT | Watch now
LAC | Oct 27 at 10A CT | Watch now
EMEA | Oct 26 at 2P GMT | Watch now
APAC | Nov 9 at 2P AEDT | Register now
The content for the XM Innovation event will be in English, with subtitles available for the following languages:
+ English
+ Portuguese
+ Spanish
+ Japanese
+ German
+ French
+ Dutch
+ Italian
+ Korean
+ Chinese
+ Thai
+ Arabic
Click on the CC button in the video player bar to enable closed captioning. To change the language from the default English subtitles, click on the gear icon to the right, and select from the available languages in the "Captions" drop-down
On the right-hand side of your screen, you should see a vertical black button that says “Feedback / Support.” Please click this button and answer the questions to submit a request. If you do not see this black button, please refresh your page and wait 30 seconds.
Please refresh your browser, ensure the video is playing and verify the video is unmuted. If you are still having issues, please use our Feedback/Support system on the right hand side of your screen.