Welcome to the XM Institute
Helping organizations understand the principles and best practices that drive XM success so they can thrive in the experience economy
Five Steps for Building A Strong CX Metrics Program
Learn how to build a robust CX metrics program that systematically measures experience, spots improvement opportunities, tracks progress, and unifies the organization around a common goal.
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Temkin Group has joined Qualtrics to create the Qualtrics XM Institute, the go-to resource for leading a successful XM program. The XM Institute produces and curates compelling content and training that both inspires business leaders with experience management possibilities and helps them drive value from their programs.
The XM Institute helps you
- Evaluate your XM capabilities and progress
- Generate more value from your XM programs
- Understand and apply XM best practices
- Advance your expertise as an XM leader
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