Experience Management Maturity: Assessment
Organizations don’t master Experience Management (XM) overnight. XM Institute’s research shows they evolve through five stages of maturity as they gradually master the six XM Competencies and 20 XM Skills. Use the XM Maturity Assessment to evaluate how you are currently performing across each of these Competencies and Skills and determine where your XM program falls across the five maturity stages. Review the information provided to help you develop plans for accelerating your capabilities in each of the six Competencies.