Senior XM ScientistQualtrics
May 30, 2019
10:00 am PT / 11:00 am MT
In today’s hyper-connected world—customer experience isn’t just important—it’s critical to your business’ success. Customers expect the world, and with advances in technology and an ever expanding list of channels, connecting with customers in a meaningful way is becoming increasingly complex.
Join us as Juliana Holterhaus, Ph.D. from Qualtrics, discusses the impact and influence digital can have on customer experience, what challenges exist, and how those challenges provide new opportunities for understanding and engaging with customers in a meaningful way.