Fandango + Qualtrics
“It is fantastic to get real feedback from the user, almost as if you’re having a conversation with them.”
Fandango is about movies. All about movies. From discovery, to ticketing, to watching, and to sharing fans’ passion, Fandango is the go-to destination for 60 million unique visitors on its sites every single month. Founded in 2000, the company provided one of the first ways to buy in-person movie tickets online, and today lets customers do anything to get their movie fix online.FANDANGO.com
Fandango operates in the lightning fast world of e-commerce and entertainment, so listening and responding to crowds of moviegoers is key. With customer feedback collected onQualtrics, Fandango can track its brand, improve its products, and optimize its customer experience faster than ever before.
How do you stay tuned-in to the expectations of 60M people every month?
Right place, right person
From experience data to improvement, faster
The Bottom Line
Fandango offers a front-row seat to a great movie experience
Vice President, Market research & insights
Qualtrics allows us to collect feedback from our customers wherever they are interacting with a product.