Integration

Slack

Act on feedback and insights faster with the Qualtrics app for Slack. Responses from Qualtrics are automatically directed to the right individuals and channels in Slack.

COST

Custom Quote

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CORE EXPERIENCE

Integrations

CREATED BY

Qualtrics

Improve how you and your team share and act on insights with the Slack + Qualtrics app and integration

Using Slack + Qualtrics allows you to:

  • Create surveys in slack with up to 5 answer options
  • Share Slack surveys on any Slack channel
  • Receive responses from your Slack surveys with refreshing every 10 seconds or less

OUTCOMES DELIVERED

  • Close the loop with customers by alerting the right people and channels
  • Increase team visibility to experience feedback
  • Streamline workflows by using platforms your team already uses

CATEGORY TAGS

IntegrationsXM Platform

Automate alerts from survey responses to Slack members and channels

Once you’ve integrated your Qualtrics account with Slack, you can trigger a Slack message to be sent to someone when a survey response is submitted. It means the right people are automatically alerted when a survey response regarding them or their department is submitted.

Using the Slack + Qualtrics XM Platform integration allows you to:

  1. Share important feedback and information faster. Rather than sending email notifications that can go unread/unanswered for days, key stakeholders receive instant notifications in Slack.
  2. Coordinate and direct action. Based on how a customer responds to a survey, individuals or channels can be notified. Different conditions and responses can lead to different assignments, ensuring customer feedback gets to the right person or people.
  3. Connect any number of surveys. Regardless of the length, complexity or quantity of surveys in Qualtrics, you can connect with Slack to fit your needs.

Additional Resources

  1. Qualtrics support documentation for Slack
  2. Qualtrics on the Slack App Directory

SOLUTION DETAILS

Required License: Research Core 3+, Customer Experience 1+ or Employee Experience 1+

The integration is an add-on feature not included in the standard Qualtrics license. Please contact your Qualtrics Account Executive for more information.

LANGUAGES

English

CATEGORY TAGS

IntegrationsXM Platform