XMsolutions

Faster experience insights.
Better business results.

XM Solutions are expert-built tools for accelerating customer experience, employee experience, and market research. PhD-configured solutions combine best practices, easy distribution, and standardized reporting and dashboards. Instead of endless tinkering, you get fast configurations, easy survey deployment, automated data analysis, and easy-to-read dashboards — all tailored to your business needs.

XM Solutions accelerate the experiences that are crucial to your business.

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Guided Programs

Guided programs turbocharge customer experience and employee experience programs with pre-configured surveys, expert-validated methods, and dashboards tailored to your industry or use case. More than a dozen XM Solutions guided programs help you slash your time to value. Guided programs available now include:

Browse Guided Programs

CUSTOMER EXPERIENCE

  • Banking
  • Retail Apparel
  • Contact Center
  • Hotels & Hospitality
  • Telecommunications
  • And more

EMPLOYEE EXPERIENCE

  • Annual Engagement
  • Lifecycle: Onboarding
  • Lifecycle: Exit

Automated Projects

Now anyone can run powerful, ROI-driven research with XM Solutions. From pricing, to customer NPS, to brand awareness studies, guided projects deliver fast results with fully automated setup, streamlined distribution, and smart analysis tools for dozens of self-service research projects. Start uncovering insights with powerful experience data for every team.

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CUSTOMER INSIGHTS

  • Relationship NPS
  • Customer Effort Score
  • Customer Satisfaction
  • And more

PRODUCT RESEARCH

  • Concept Testing
  • Pricing Studies
  • Needs-based Analysis
  • And more

MARKETING & BRAND AWARENESS

  • Brand Awareness
  • Digital Awareness Brand Lift
  • Attitude and Usage
  • And more

EMPLOYEE RESEARCH

  • Benefits and Perks
  • Training Feedback
  • Manager Team Feedback
  • And more

See XM Solutions in Action

With XM Solutions, you get:

Validated Content & Methodology

Expert questions, dashboards, and action plans come pre-built in XM Solutions. Designed by the world's top researchers and practitioners. Proven in the real world to deliver ROI for leading brands.

A Clear Path to Experience Excellence

No more guessing about where to start or the right next steps. XM Solutions guide you the whole way. From data collection to acting on insights, it’s impossible to get off track as you measure, prioritize, improve—and repeat.

Ease of Use and Flexibility

With XM Solutions, you’ll be up and running in minutes. Built with flexible technology that can adapt to your organization’s specific needs with drag-and-drop ease.

Continuous Improvement

Continual updates from a powerful peer network to ensure your program is always cutting edge. Proven methods shared with each update from experience management experts and industry leaders.

Discover your clear path
to experience excellence.

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