What You Get
Qualtrics CX license includes unique Qualtrics account, 5 brand user accounts, customer responses to complete TRI*M data collection, and interactive CX dashboard.
Kantar will administer all data collection, Qualtrics platform implementation, and post-study results. You will have access to Qualtrics results and data analysis features for 12-month period with the option to extend.
Try out an additional Qualtrics customer survey FREE of charge to engage with your customers and get additional feedback based on your initial TRI*M results.
Live dashboards with personalized views
Analyze customer relationship data in real-time and segment by customer group, demographic, or other pre-defined CRM variables. Executives and frontline workers alike can see the metrics that matter most to their roles using Qualtrics CX.
Share critical insights with business leaders and departments across your organization and send alerts to business owners to take immediate action.
Mobile optimized collaboration
Stay up to date while on the go and share insights via phone or tablet with the Qualtrics XM app available on the Google Play store or Apple App Store.
Kantar’s TRI*M Customer Relationship Assessment with Qualtrics CX requires purchase of CX1 license. You receive a unique Qualtrics account, multiple brand admin accounts, and all TRI*M data delivered via Qualtrics dashboard for dynamic filtering.
Qualtrics does offer additional features and advanced data analytics based on customer need. If interested, you can request a demo of the entire XM platform
Implementation & Service
Kantar will supply all implementation services for a TRI*M assessment and Qualtrics CX. Any Qualtrics support issues can be directed to https://www.qualtrics.com/support/ 24 hours a day, 7 days a week.