XM Solution Automated Project

Product Satisfaction

Understand if your product is meeting customer expectations and identify the improvements you need to make to drive sales and usage.

COST

Paid

Free Trial Available

Request Demo

CORE EXPERIENCE

Product Experience

METHODOLOGY

Product Satisfaction Research

CREATED BY

Qualtrics

Product satisfaction and loyalty research helps you better understand your product and helps you measure satisfaction and usage, as well as discover ways to improve the user experience. This type of research typically focuses on your product rather than the brand itself. Because customers tend to appreciate products independent of its brand, measuring product satisfaction and loyalty is another way to measure customer satisfaction, in addition to measurements like NPS, CSAT, and CES.

Product Satisfaction surveys help you improve future versions of your products by understanding where it’s meeting expectations and where there are expectation gaps.

OUTCOMES DELIVERED

  • Increase product sales
  • Improve product reviews
  • Drive product and brand loyalty

CATEGORY TAGS

Product ExperienceXM Solution Automated Projects

What You Get

Expert-built Surveys

An expert-built survey template preloaded with the right questions to help you save time and get results faster.

  • Ph.D. designed methodology
  • Prebuilt logic and survey structure
  • Automated workflow

Response Recommendations

A recommended number of respondents to maximize confidence in your data, specific to your project design. For example, a typical study would require a respondent sample size of 300 completes for optimal analysis.

We make it easy to get responses:

  • Upload your own contacts
  • Purchase respondents directly in Qualtrics

Prebuilt Reports

Get instant analysis of your data. Pre-built reports help you spend less time analyzing data, and more time delivering results.

  • Instant analysis of your data
  • Easy to understand results
  • Expert designed charts and graphs
  • PDF format for easy sharing

Additional Resources

  1. Article: Product Satisfaction and Loyalty
  2. Guide: Product Testing: Test Concepts, Find Features
  3. Guide: What is CSAT?

SOLUTION DETAILS

Required License: Research Core 5

Free XM Solution Trial Available

LANGUAGES

English

CATEGORY TAGS

Product ExperienceXM Solution Automated Projects