Qualtrics Hotel Pain Index
Qualtrics SaaS Security Report
Qualtrics & Accel Millennial Study
Qualtrics Holiday Shopping Study
The Banking Customer Experience Report
The Financial Advisor CX Report
Credit Card Customer Experience Report
Millennials may be the most misunderstood generation in, well, generations. As millennials move on to a new phase of "adulting", Qualtrics and Accel surveyed over 6,000 millennials, Gen Xers and boomers to understand how they're similar, how they're different, and how they're changing.
Love it or hate it, the holiday shopping season is here. It’s time to forget the turkey and string up the tinsel. As chaotic as the season is for shoppers, retailers are really the ones scrambling to make sure everyone’s got something in their stocking. Qualtrics surveyed 1,150 shoppers in the US, Australia and the UK to uncover some timely tidbits about what makes their shopping season tick.
Data security is a key element of selecting any SaaS provider. Qualtrics surveyed over 200 SaaS security and privacy officers to understand which security and privacy protocols the typical SaaS company follows, and compared those results to Qualtrics’ security and privacy protocols.
Most of us have had a terrible night in a hotel–whether it’s from a broken air conditioner, leaky pipe, or noisy and inappropriate neighbors. Qualtrics conducted a survey of more than 1,000 recent hotel guests to determine which factors most improved or diminished their hotel stay and learn about their experiences.
The banking industry is in a state of constant change with evolving regulations, new technologies, and disruptive start-ups. But one part of banking hasn’t changed: the need for financial institutions to offer a great customer experience.
With plenty of available banking options, customers will leave within 14 months if they don’t have a good experience, and 56% of customers looking to leave say their bank hasn’t made an effort to keep them from switching.
Qualtrics interviewed over 550 banking customers to learn what they expect in their banking experience, and what they’ll do if they don’t get it.
Financial services have evolved in a response to new technologies, changing political sentiment, and a millennial workforce that continues to grow in purchase power.
But while financial services are evolving, some things don’t change. Trust and Investment performance are paramount to the customer experience, and high fees are the #1 reason clients leave.
Qualtrics asked 300 wealth management clients about what they expect from their advisor experiences and what will drive their investing preferences in the near future.
Unhappy credit card customers take on average 12 months to consider switching to another card. What will you do to keep them? Qualtrics interviewed 500 credit card customers to learn what they expect with their credit experiences, and what they’ll do if they don’t get it.
Qualtrics Global Employee Pulse is a quarterly study that looks at drivers of employee attitude, behavior and wellbeing. Each quarter, we survey more than 5,000 employees across different geographies, demographics, and industries to tell us about their experiences at work. Our goal is to help individuals and organizations across the globe create exceptional employee experiences by showing them what they can do to build more enjoyable, productive and attractive places to work.