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eBook

eBook: Humanizing Customer Experience

How can Customer Experience (CX) professionals help the world around us? By Humanizing CX. This eBook covers the Six Key Traits Of Human Beings that are important to understand how people think, feel, and act and shares strategies for how both individuals can improve humanity by embracing diversity, extending compassion, and expressing appreciation and also how CX professionals can improve humanity by acting with purpose, creating positive memories, and cultivating deep empathy.

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