- XM for Customer Experience
  - Digital
    Root out friction in every digital experience, super-charge conversion rates, and optimize digital self-service
  - Care
    Uncover insights from any interaction, deliver AI-powered agent coaching, and reduce cost to serve
  - Locations
    Increase revenue and loyalty with real-time insights and recommendations delivered to teams on the ground
- XM for Employee Experience
  - Engage
    Know how your people feel and empower managers to improve employee engagement, productivity, and retention
  - Lifecycle
    Take action in the moments that matter most along the employee journey and drive bottom line growth
  - Analytics
    Whatever they’re saying, wherever they’re saying it, know exactly what’s going on with your people
- XM for Strategy & Research
  - Research
    Get faster, richer insights with qual and quant tools that make powerful market research available to everyone
  - User Experience
    Run concept tests, pricing studies, prototyping + more with fast, powerful studies designed by UX research experts
  - Brand
    Track your brand performance 24/7 and act quickly to respond to opportunities and challenges in your market
- XM Platform
  Explore the platform powering Experience Management
  - Free Account
  - Product Demos
- Teams
  - For Digital
  - For Customer Care
  - For Human Resources
  - For Researchers
  - All Teams
- Industries
  - Healthcare
  - Education
  - Financial Services
  - Government
  - All Industries
- Popular Use Cases
  - Customer Experience
  - Employee Experience
  - Employee Exit Interviews
  - Net Promoter Score
  - Voice of Customer
- - Free Account
  - Product Demos
- Customer
  - Customer Success Hub
  - Product Documentation
  - Training & Certification
  - Community
  - XM Institute
- Learn
  - Popular Resources
  - Customer Stories
  - Blog
  - Artificial Intelligence
  - XM Knowledge Base
- Company
  - About Us
  - Careers
  - Partnerships
  - Marketplace
  - X4 Summit
    The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Sydney.
- - Free Account
  - Product Demos
PRICING
LOGIN
SUPPORT

< View all Sessions

Session airs November 30, 2021 | 8:00 AM AEST

This session will begin in

Register for Access

First Name *

Last Name *

Company *

Job Title *

Business Email *

Phone Number *

Country *

Session 4 | The Warehouse Group

Bringing together the power of brand and customer experience

Keryn McKenzie Head of Group Insights and Data Science

Recognising the intrinsic link between customer experience and brand experience, The Warehouse Group - New Zealand’s leading retail group - is taking action to ensure the experiences delivered aligned with the retailer’s brand promise to customers. By connecting the two programs the retailer is able to design and improve its end-to-end customer journey with confidence and precision to increase satisfaction and market share.

Click to share

Up Next

Learn more about Experience Management

Register for Access

Bringing together the power of brand and customer experience

How XM drives lasting business success

How to build a single view of experience

Designing and improving experience in a rapidly changing world