Skip to main content
Qualtrics Home page


How to turn consumer trends into business impact

Our latest trends report uncovered four ways consumers expect organisations to improve digital and human experiences in the year ahead. Essential clues that, when acted on correctly, can unlock value for your business in 2024.

Watch this webinar to learn how to leverage our 2024 consumer trends to drive business impact across your organisation. Our experts will outline an actionable roadmap that brings together the right data, people and context to maximise the value of your CX program.


  • Building a modern CX strategy that delivers lasting results
  • Turning the latest trends into business value – and ways to measure impact
  • Creating alignment across digital, contact centre and location leaders to unlock innovation and improvement across your organisation

Watch Now

By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2


Picture of Leonie Brown

Leonie Brown

Principal XM Scientist

Qualtrics Leonie Brown is an XM Scientist at Qualtrics, specialising in customer experience, research methodologies, and modernising the contact centre. She’s worked with hundreds of brands to design, implement and optimise their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.

Picture of Topher Mitchell

Topher Mitchell

Manager, Value Advisory

Topher is the creator of Qualtrics Value Advisory function, which has helped over 1,000 organisations link their CX and EX programs to financial outcomes. He is currently focused on developing and scaling reliable methods for securing budget, tracking value, and quantifying the impact of experience-related investments.

More than 18,000 brands and 99 of the top
100 business schools use Qualtrics