Skip to main content

In-person event

From CX Insights to Impact - Driving Business Results

November 21, 2024 // 2:15 PM - 5:30 PM GMT
Dublin, Ireland


In today’s competitive landscape, many dedicated CX professionals are earnestly working to guide their organisations down the path toward recognised CX Value Realization. However, to drive tangible experience improvement, it’s vital to gain insights into experience performance, identify the right actions for organisational change, and connect those actions to commercial outcomes.

For organisations to truly transform into experience-led brands, it’s essential that the executive team comprehends the link between Experience Performance and Commercial Performance.

    This understanding is critical when it comes to accelerating experience-led commercial momentum. Tracking and proving that actions driven by insights impact commercial KPIs—and demonstrate tangible business value—can be challenging but crucial for securing future investment and growth.


Good News! We are excited to announce that our Global Head of Research and Data Science, Carol Haney, will be in Dublin on November 21st.
She will lead a workshop that brings to life the five key steps to support you on the path towards Value Realization.

Register now

By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement

Step /2

Agenda


  • 2:15 — 2:30 PM // Registration
  • 2:30 – 2:45 PM // Welcome address & intro – What is the CX Value Chain?
  • 2:45 — 3:45 PM // Open Discussion – Challenges connecting CX insights to business impact
  • 3:45 – 4:30 PM // Deep Dive – Strategies for effective organisational collaboration
  • 4:30 – 4:45 PM // Understanding at Scale: a step-by-step guide to implementing an outcome-driven CX programme
  • 4:45 – 5:30 PM // Facilitated Networking with Drinks & Bites