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From CX insights to impact: Driving business results

In today’s competitive landscape, many dedicated CX professionals are earnestly working to guide their organisations down the path toward recognised CX Value Realisation. However, to drive tangible experience improvement, it’s vital to gain insights into experience performance, identify the right actions for organisational change, and connect those actions to commercial outcomes.

For organisations to truly transform into experience-led brands, it’s essential that the executive team comprehends the link between Experience Performance and Commercial Performance.

This understanding is critical when it comes to accelerating experience-led commercial momentum. Tracking and proving that actions driven by insights impact commercial KPIs—and demonstrate tangible business value—can be challenging but crucial for securing future investment and growth.

We are excited to announce that our Global Head of Research and Data Science, Carol Haney, will lead a workshop that brings to life the five key steps to support you on the path towards Value Realization.

Wednesday,
Feb 5

1:00 PM
GMT

Qualtrics, Wework Waterloo
10 York Rd, London SE1 7ND

In this event,
you'll learn

  • Link experience to growth: Learn to connect experience performance with commercial performance to drive business impact
  • Practical steps to CX value: Discover five actionable steps to demonstrate CX insights' commercial value

Register now

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement

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Agenda

  • Day 1

1:00 — 1:45 PM

Registration & networking lunch

1:45 — 2:00 PM

Decoding the CX Value Chain

2:00 — 2:30 PM

Discussion: Challenges connecting CX insights to business impact

2:30 — 3:30 PM

Effective organisational collaboration strategies

  • Identify and engage the right stakeholders
  • Communicate the value of your CX programme
  • Discover shared business outcomes
  • Translate those business outcomes into CX insights
  • Maintain and grow your stakeholder relationships

3:40 — 4:00 PM

Understanding at scale: A step-by-step guide to implementing an outcome-driven CX programme

4:00 — 5:00 PM

Discussion: Successful CX outcomes

5:00 PM

CX networking drinks

RSVP Today

Wednesday,
Feb 5

1:00 PM
GMT

Qualtrics, Wework Waterloo
10 York Rd, London SE1 7ND

Register Now

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event in accordance with our Privacy Statement. This offer is extended to you under the condition that your acceptance does not violate any applicable laws or policies within your organization. If you are unsure whether your acceptance may violate any such laws or policies, we strongly encourage you to seek advice from your ethics or compliance official. For organizations that are unable to accept all or a portion of this complimentary offer, and would like to pay for their own expenses, Qualtrics will provide, upon request, a reasonable market value and an invoice or other suitable payment process. This invitation is non-transferable. Please email events@qualtrics.com with any questions.

The world’s top brands trust Qualtrics to deliver breakthrough experiences

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