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What’s the future of customer experience?

AUGUST 7 2024, 10am GMT (11am CET) | 1 Hour

As survey feedback declines, businesses need to adapt to truly understand your customers. We’ll explain the path to building a CX program that’s fit for the future, by listening at scale and turning those insights into valuable business results.

During this webinar, you’ll have the chance to ask your own questions to our customer experience experts and unravel how these advancements are not just shaping but leading the future of CX. Your future in CX innovation begins now!


Register for this webinar to learn

  • How to build a CX program that’s fit for the future
  • How to listen at scale and turn those insights into valuable business results
  • How businesses need to adapt their organisations to truly understand their customers
  • How to transition from basic insights to proactive, holistic customer engagement strategies

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See Qualtrics XM for Customer Experience in action

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Webinar_

What’s the future of customer experience?

AUGUST 7 2024, 10am GMT (11am CET) | 1 Hour

Featuring

Leonie Brown
Qualtrics

Leonie Brown

Principal XM Scientist

XM Scientist at Qualtrics, specialising in customer experience, research methodologies, and modernising the contact centre. She’s worked with 100s of brands to design, implement and optimise their CX programs, using her vast amounts of experience.

XM Scientist at Qualtrics, specialising in customer experience, research methodologies, and modernising the contact centre. She’s worked with 100s of brands to design, implement and optimise their CX programs, using her vast amounts of experience.

Isabelle Zdatny
Qualtrics XM Institute

Isabelle Zdatny

Principal Analyst

Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Isabelle helps large organisations design and operate successful experience management (XM) programs by producing industry thought leadership, developing and delivering training, consulting with companies, and speaking on key XM topics and trends.

Juliana Holterhaus, Ph.D.
Qualtrics

Juliana Holterhaus, Ph.D.

CX Product Science Lead

Senior CX XM Scientist focusing on Digital Experience. She is a decision scientist with a unique combination of strategic business experience and a deep understanding of human behavior as applied to mobile technology and consumer choice.

Senior CX XM Scientist focusing on Digital Experience. She is a decision scientist with a unique combination of strategic business experience and a deep understanding of human behavior as applied to mobile technology and consumer choice.

Brandon Hanson
Qualtrics

Brandon Hanson

CX Product Marketing Lead

Brandon Hanson leads Go-To-Market and Product Marketing for Qualtrics CX, AI & Contact Center Solutions. His primary focus is helping organisations build and execute their contact centre transformation strategy.

Brandon Hanson leads Go-To-Market and Product Marketing for Qualtrics CX, AI & Contact Center Solutions. His primary focus is helping organisations build and execute their contact centre transformation strategy.

The world’s top brands trust Qualtrics to deliver breakthrough experiences

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