XM Knowledge Base
How to adapt to shifting customer and employee needs
The Customer Care Toolkit
Whether you run a contact center, field support or digital support channels, it’s vital to understand what is most important to your customers and your employees. This toolkit provides the essentials for effective “customer care,” including the right set of tools to empower your employees to take swift action.
This toolkit provides practical guidance, best practices and thought leadership, including a webinar from Luke Williams, Head of CX Strategy, as he shares five strategies to transform your contact center from a cost center to a profit center and learn how to meet your customer’s needs while delighting them in the process.
This toolkit contains
- Thought leadership from our Customer Care strategists
- Best practices for improving the customer care experience
- Practical guidance on how to approach customer experiences in your contact center