XM Knowledge Base
VIRTUAL ROUND TABLE
The new normal? A live round table with CX leaders in financial services
June 3, 2020 / 1.30pm - 2.30pm GMT+1
Join a select group of CX leaders for a lively discussion on the impact of Covid-19 on financial services. With no playbook or case studies to guide us, we’ll come together to discuss how customer loyalty and behaviour will be tested as we enter a new economic phase. And how firms can rapidly adapt their CX practices in the face of an unprecedented crisis.
Hosted by New York Times best-selling author Luke Williams, the session will include small breakouts, group discussions, and the chance to network with people in the same boat as you.
Nothing pre-recorded, nothing staged - we’ll tailor our agenda based on what you tell us in a pre-event survey. Whether it’s guiding frontline employees through challenging times, to thinking long-term about the lasting legacy of this crisis.
An executive round table where global leaders come together to crack some of the biggest challenges facing businesses today. It’s one part of our XM Virtual events, which also includes XM Talks – short, on-demand webinars – and XM Exchange Forums, the workshop experience online. Keep up to date with all of our XM Virtual events.
Featuring
Luke Williams
XM Institute // Qualtrics
Luke Williams is a leading strategist in the Qualtrics XM Institute, as well as an award-winning researcher and author of a New York Times and USA Today best-seller (“The Wallet Allocation Rule”), and a Bookscan bestseller (“Why Loyalty Matters”). A statistician and methodologist by training, Luke is a thought leader in the space of customer experience, client satisfaction, client loyalty, client ROI, customer strategy, and analytics. His work has appeared in dozens of academic and trade publications, including co-authorship of a Harvard Business School Case Study.