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EXPERIENCE MANAGEMENT TRENDS

2023: the year business needs to be more human

TUESDAY 21 FEBRUARY 2023 // 9.00AM GMT // 8 Northumberland Avenue, London, WC2N 5BY


In tough times, it’s tempting to batten down the hatches and wait for better times. But it’s the brands that go against the grain that’ll really thrive. Those that prioritise empathy over pure efficiency; personalisation over a one-size-fits-all approach; listening and learning, over “doing it the way we’ve always done it”. In this session, discover what consumers and employees want to see from you in 2023, based on our groundbreaking study of 60,000+ people around the world.

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Overview:


At this event you’ll:

  • Get an exclusive look at our 2023 customer and employee trends , based on a global study of 60,000+ people

  • Discover what consumers and employees want to see as you put together your plans for success in 2023

  • Turn theory into practice with CrossXM,a new way to identify ways to drive up both customer and experience in tandem.

  • Hear how leading brands are thinking about 2023 and the things their employees and consumers expect from them.

  • Join our XM Institute for practical tips on increasing your empathy towards consumers and employees, even as the world changes around you and you face your own challenges as a business leader.

Agenda:

09.00AM – 10.00AM | Registration / Networking Breakfast

10.00AM – 10.10AM | Welcome & Opening Remarks

Tyne Mills | UK Country Director

10.10AM – 10.35AM | Introducing the 2023 Trends

Discover what your consumers and employees want to see from your business in 2023, with the latest findings from our global study of 60,000+ people.

Leonie Brown | Product Scientist, Customer Care Product
Jake Outram | EX Senior XM Scientist

10.35AM – 10.45AM | Demo: CrossXM

Turn theory into practice with CrossXM, a new way to identify ways to drive up both customer and experience in tandem.

Anthony Keenan | Solution Engineer

10.45AM – 11.30AM | Customer Panel

11.30AM – 12.00PM | Empathy In Trying Times

Join our XM Institute for practical tips on increasing your empathy towards consumers and employees, even as the world changes around you and you face your own challenges as a business leader.

James Scutt | XM Institute

12.00PM – 1.00PM | Lunch

1.00PM – 2.00PM | CX & EX Deep Dive Breakouts

2.00PM – 3.00PM | Interactive Sessions: Driving Up CX + EX

Leonie Brown | Product Scientist, Customer Care Product
Jake Outram | EX Senior XM Scientist

2.30PM – 3.00PM | Networking Reception
 

Location:

8 Northumberland Avenue, London, WC2N 5BY

Cost:

Complimentary

date

21 February 2023

Add to Calendar >

time

9.00am – 3.00pm

location

8 Northumberland Avenue
London
WC2N 5BY