XM Knowledge Base
WEBINAR
How to turn consumer trends into business impact
Our latest trends report uncovered four ways consumers expect organisations to improve digital and human experiences in the year ahead. Essential clues that, when acted on correctly, can unlock value for your business in 2024.
Watch this webinar to learn how to leverage our 2024 consumer trends to drive business impact across your organisation. Our experts will outline an actionable roadmap that brings together the right data, people and context to maximise the value of your CX program.
WATCH THIS WEBINAR TO GET EXPERT GUIDANCE ON:
- Building a modern CX strategy that delivers lasting results
- Turning the latest trends into business value – and ways to measure impact
- Creating alignment across digital, contact centre and location leaders to unlock innovation and improvement across your organisation
Featuring
Leonie Brown
Principal XM Scientist
Qualtrics
Qualtrics Leonie Brown is an XM Scientist at Qualtrics, specialising in customer experience, research methodologies, and modernising the contact centre. She’s worked with hundreds of brands to design, implement and optimise their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.
Topher Mitchell
Manager, Value Advisory
Qualtrics
Topher is the creator of Qualtrics Value Advisory function, which has helped over 1,000 organisations link their CX and EX programs to financial outcomes. He is currently focused on developing and scaling reliable methods for securing budget, tracking value, and quantifying the impact of experience-related investments.
WEBINAR
How to turn consumer trends into business impact
Our latest trends report uncovered four ways consumers expect organisations to improve digital and human experiences in the year ahead. Essential clues that, when acted on correctly, can unlock value for your business in 2024.
Watch this webinar to learn how to leverage our 2024 consumer trends to drive business impact across your organisation. Our experts will outline an actionable roadmap that brings together the right data, people and context to maximise the value of your CX program.
WATCH THIS WEBINAR TO GET EXPERT GUIDANCE ON:
- Building a modern CX strategy that delivers lasting results
- Turning the latest trends into business value – and ways to measure impact
- Creating alignment across digital, contact centre and location leaders to unlock innovation and improvement across your organisation
Featuring
Leonie Brown
Principal XM Scientist
Qualtrics
Qualtrics Leonie Brown is an XM Scientist at Qualtrics, specialising in customer experience, research methodologies, and modernising the contact centre. She’s worked with hundreds of brands to design, implement and optimise their CX programs, using her vast amounts of experience to help brands turn happy customers into higher revenue and lower churn.
Topher Mitchell
Manager, Value Advisory
Qualtrics
Topher is the creator of Qualtrics Value Advisory function, which has helped over 1,000 organisations link their CX and EX programs to financial outcomes. He is currently focused on developing and scaling reliable methods for securing budget, tracking value, and quantifying the impact of experience-related investments.