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Mercedes Benz World Executive Event

Discover why business leaders need to focus on creating human connections in 2023


For the last 3 years, organisations have been focused purely on survival. But as we enter even more tumultuous times, businesses are realising that to retain customers, grow share of wallet, and engage employees, they need to do more than just exist. They need to be more human.

At this executive event, we’ll give a select group of business leaders a first-look at our customer and employee trends for 2023. Plus, we’ll take a closer look at how technology is enabling brands to hear their customers and employees on their terms.

During the day, we’ll also take to the racetrack and enjoy a world-class Mercedes-Benz driving experience.


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At this executive event, you’ll:

  • Get an exclusive look at our 2023 customer and employee trends , based on a global study of 60,000+ people

  • Discover what consumers and employees want to see as you put together your plans for success in 2023

  • Learn how business leaders navigate uncertain times with sessions led by strategists Léonie Brown and Jake Outram

  • Take to the track at Mercedes-Benz World for a world-class, high-speed driving experience

  • Join a small group of XM peers to discover how leading brands are tackling the challenges of tomorrow

  • Take a closer look at conversational analytics and the power of acting on the real voice of your customers and employees


09.00AM – 09.30AM | Registration / Networking Breakfast

09.30AM – 10.30AM | Introducing the 2023 Trends

Discover what your consumers and employees want to see from your business in 2022, with the latest findings from our global study of 60,000+ people.

Leonie Brown | Product Scientist, Customer Care Product
Jake Outram | EX Senior XM Scientist

10.30AM – 1.00PM | Mercedes-Benz Driving experience!

Take to the track at Mercedes-Benz World for a world-class, high-speed AMG driving experience

1.00PM – 2.00PM | Networking Lunch

2.00PM – 3.30PM | Interactive Session: Connecting Up Customer & Employee Experience

Explore how your organisation drives up customer and employee experience in tandem, during a lively discussion with other attendees.

Leonie Brown | Product Scientist, Customer Care Product
Jake Outram | EX Senior XM Scientist

3.30PM – 4.00PM | Demo: The power of your customers and employees’ voices

Discover more about unstructured data – what it is, why it’s important, great examples – and then see a quick demo of XM Discover in action.

 Solution Engineers

4.00PM – 5.00PM | Afternoon reception in the simulator zone!

A great vibe to network, enjoy nibbles & a beer/wine at the end of the day, while playing on the simulators machines.


Mercedes-Benz World, Brooklands Dr, Weybridge KT13 0SL




6 December 2022

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9.00AM – 5.00PM


Mercedes-Benz World,

Brooklands Dr,


KT13 0SL