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Your guide to diversity, equity and inclusion (DEI) in the workplace

12 min read
Foster a culture of belonging at your organisation with these actionable steps to building and supporting a diverse, equitable, and inclusive workforce.

Diverse, equitable, and inclusive workforces drive better business outcomes for organisations. While many organisations have aspired to these goals, progress has been slow. Many are now working to make the necessary changes that create safe and inclusive spaces. In this guide, we’ve detailed how to go from strategy to meaningful action in building a workforce that is diverse, equitable, and inclusive.

What is diversity, equity, and inclusion (DEI)?

Diversity, equity, and inclusion – frequently referred to as DEI – is the umbrella term for the programs, policies, strategies, and practices that execute a company’s mission to create and sustain a diverse, equitable, and inclusive workplace.

A culture of equity and inclusion is not only critical to the success of diversity efforts, but creating an equitable and inclusive workplace also creates a positive employee experience.

What is workplace diversity?

Workplace diversity is achieved by not only hiring individuals of different races, ethnicities, genders, ages, religions, disabilities, and sexual orientations, but also those with diverse experiences, education, skill sets, beliefs, and personalities. An organisation is considered diverse when it not only mirrors the society in which it operates, but also tears down institutional bias around race.

While not entirely comprehensive, these broad categories that define workplace diversity can help identify gaps that exist within an organisation. They also provide an opportunity to establish metrics and set goals for increasing diversity in the workplace.

What is workplace equity?

Where equality gives everyone access to the same opportunities, equity in the workplace means that there’s proportional representation in those same opportunities. In other words, equity levels the playing field.

What is workplace inclusion?

Through social norms and behaviors, a culture of workplace inclusion ensures all employees are given equal opportunity – and feel welcome – to participate and contribute.

“You can’t have true inclusion without diversity,” said Judith Williams, Global Head of People Sustainability & Chief Diversity and Inclusion Officer at SAP. “If everyone has the same background, expectations, and experiences, inclusion is really easy. You don’t have to think about what it will take for people with different backgrounds and experiences to excel.

“It’s when you actually get diversity in your organisation – a mix of gender, a mix of generation, a mix of cultural background – that you begin to ask the fundamental questions about: ‘Are we inclusive?’, ‘Are we being equitable?’, ‘Do people feel like they belong?’, and ‘Can everyone bring their best selves to work?’”

eBook: How to apply DEI to your employee experience program

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What are the benefits of DEI in the workplace?

A diverse, equitable, and inclusive organisation ensures all voices are heard. Through representation, organisations foster a socially- and morally-adept workplace. These are wins in and of themselves. Workforce DEI can also benefit an organisation’s bottom line by creating a competitive advantage in many ways.

Here are some of the benefits of a diverse, equitable, and inclusive workplace:

  • Financial performance. A study conducted by McKinsey & Company found that ethnically diverse companies are 35% more likely to have financial returns above their respective national industry medians. Gender diverse companies are 15% more likely to outperform their respective national industry medians.
  • Employer of choice. According to Glassdoor, 67% of job seekers view a diverse workforce as an important factor when evaluating companies and considering job offers.
  • Innovation and growthHarvard Business Review found that diverse companies are 70% likelier to capture a new market. They’re also 45% more likely to report increased market share year-over-year.
  • Increased employee engagement83% of millennials report being actively engaged when they believe their organisation fosters an inclusive workplace culture. That percentage drops to 60% when their organisation does not foster an inclusive culture. (A Gallup study has assessed the cost of disengaged employees at up to $350 billion per year in lost productivity.)
  • Powerful decision-making. Teams that are inclusive make better decisions up to 87% of the time, according to a study conducted by Forbes.

Learn how to build a business case for your DEI strategy here.

Why is workforce DEI critical – especially now?

As many employees report feeling anger, stress, and fear around the pervasive and repetitive injustices against the Black community that have led to recent protests, there has never been a more clear need for organisations to take sustained action.

“To make this a movement, and not just a moment, organisations must take a close look at what they’re doing internally and ask: ‘Who are we hiring?’, ‘Who are we promoting?’, and ‘Can we make sure we’re distributing opportunities more fairly?’”

Judith Williams, Global Head of People Sustainability & Chief Diversity and Inclusion Officer at SAP.

“The organisations who take this as an opportunity to be more fair, equal, and more just – internally – will be the ones to make a difference.”

Learn 8 expert tips for fostering equity in the workplace

Add to that the fears over COVID-19 and the outlook for the economy, it’s clear that many employees are being deeply affected by issues happening outside of the workplace.

“Right now our people are affected by the deep uncertainty of the future more than ever before,” said Arianna Huffington, CEO at Thrive Global. “This is going to affect how they work both in terms of their productivity and in terms of their relationship with their colleagues, which are now becoming even more paramount with all the latest emphasis on racial justice and diversity, inclusion, and belonging.”

In addition to addressing systemic racial bias and pervasive (physical and mental) health crises, diverse, equitable, and inclusive workplaces are only going to take on greater importance as younger generations – including millennials and Generation Z – become the dominant groups within the workforce. These demographics are set to be more culturally diverse than ever before, and they are motivated by values, purpose, and experience.

Successfully building a diverse, equitable, and inclusive workforce gives your company a competitive advantage, enabling organisations to better attract and retain the best talent – as well as fostering a culture of belonging where all employees feel welcome and safe.

Learn about Qualtrics diversity, equity and inclusion solution

What steps can organisations take to foster DEI in the workplace?

Broadly, fostering DEI in the workplace looks the same for each organisation: equal opportunities and fair representation for everyone. However, beneath the surface, there are nuances unique to each organisation; nuances that will determine how you can successfully promote DEI in your workplace.

Here’s how to get started.

1. Do your DEI research.

Be informed; learn the history, background, and context. “We need to educate ourselves first,” says Judith Williams. “There’s a plethora of anti-racism resources out there that can be yielded via a simple Google search.”

Stay up-to-date on the issues by following these 26 DEI leaders on Twitter

2. Dig into your data.

The next step is to understand where you are in terms of metrics. This will require collecting and analysing your people data to assess the demographics of your organisation, including your leadership team. Once you have the data, you can set benchmarks and metrics for the DEI goals you want to achieve.

3. Set measurable targets – and hold yourself accountable.

Whether for interviews, pass-through rates, or metrics around demographics of who you hire, organisations that set measurable targets will be more successful in fostering a diverse, equitable, and inclusive workforce.

Ready to take it one step further? Follow in the footsteps of brands like Adidas and make a public commitment to hiring from underrepresented groups.

Another way organisations hold themselves accountable to measuring DEI progress is by tying measurable outcomes to compensation – especially for those in leadership, but also to the overall bonus pool. Microsoft, as an example, has said that bonuses for their entire company will be tied to successfully achieving their diversity metrics.

4. Look at your hiring practices.

Look at your talent pipeline and the strategies your talent acquisition team uses to attract new employees. Be strategic about where you’re posting open positions. Go beyond homogeneous networks to tap into diverse talent pipelines you might have previously ignored and/or didn’t realise existed.

For some demographics, you have to be proactive with your search strategies by posting on certain websites, advertising in specific publications, or doing outreach through dedicated organisations.

“DEI is a powerful competitive advantage when it comes to hiring. Companies that recruit a diversity of candidates – and create inclusive and equitable work environments that encourage diverse employees to stay – will win the war for talent.”

Rusty O’Kelly, Managing Director at Russell Reynolds Associates

5. Hire for culture contribution.

Conventional advice says to hire for culture fit, but progressive companies up the hiring ante by recruiting new employees for culture contribution. That means, hiring employees that not only align to your company’s values, but also bring diverse experiences and backgrounds to the table, too.

“In tech, we often hire for culture fit,” said Judith Williams. “Instead, we should hire for culture contribution. We need to think differently and ask ourselves: ‘What does this new hire bring to my team that I don’t already have; what skills, background, and perspectives?’”

We should hire the best person for our team, not just the best person for the role.

6. Make DEI part of your company’s DNA.

Just like your corporate values, put your company’s diversity, equity, and inclusion mission statement in writing.

7. Institute intentional (and extended) onboarding programs.

More than ever, onboarding needs to extend beyond a new employee’s first week. Build onboarding programs that provide ongoing support for at least six months, or even the first year, to ensure new employees are set up for success.

“As part of onboarding, ensure that new employees – especially those that are from underrepresented groups – have a mentor,” said Rusty O’Kelly. “Then, check back in at regular intervals to reassess and ensure that the mentor-mentee relationship is a good fit.”

8. Avoid a diversity tax.

Sometimes organisations already have well-meaning policies in place, but the execution of those policies creates a diversity tax on the few.

For example, when you want to diversify your interview loop but you have just three women on your team of 100, you’ve essentially created a whole separate job for them – one they might not have time for, nor will help them get promoted.

9. Align ERGs with leadership sponsors.

Align your employee resource groups, or ERGs, with executive leadership sponsors to enable conversations around how to improve DEI in your workplace. This alignment also helps educate leadership about where the diverse talent is in the organisation.

10. Open up lines of communication.

Leadership roundtables, always-on feedback mechanisms, and communications platforms such as Slack enable employees to share their experiences and contribute their ideas.

11. Support remote employees who might feel isolated.

Not everyone thrives in a virtual workplace environment. Employees that are extroverts, for example, will be missing the opportunity to engage with (and gain energy from) fellow colleagues. On the other hand, introverts face unique challenges in group video calls. Get to know your employees so you can support their communication, learning, and socialisation preferences as early as you can.

12. Foster a culture where it’s okay to speak up.

We all have blind spots. Encourage employees to voice their thoughts and concerns to help move the organisation forward.

eBook: How to apply DEI to your employee experience program