Qualtrics XM

Remote Work Pulse


The Qualtrics Remote Work Pulse helps you understand if your organisation is prepared for a remote workforce, and if your employees have what they need to succeed in this new environment. There are three things every organisation must do immediately, and the order you do them matters.

First
ask employees
if they
are okay


+

Ensure your employees feel safe and supported


Next
ensure that
employees have
what they need


+

Understand the resources and information employees require for their work


Act
quickly to help
employees stay
productive

+

Enable employees to feel productive and be successful


How it works

1

Upload list of employees


2

Employees respond to a simple, one question pulse


3

Follow up with a full assessment to surface employee needs and identify productivity challenges


4

Instantly summarise feedback and
take action in real-time to improve
well-being and drive
employee engagement.


Additional solutions for
managing through COVID-19


Staying connected with your stakeholders, and acting quickly on their feedback is mission critical during times of uncertainty. In partnership with the XM Institute, we’ve launched a series of free solutions for governments, businesses, and academic institutions—along with a recommended timeline of execution.

Free solutions


XM SOLUTION / EMPLOYEE

Return to Work Pulse

Qualtrics Return to Work Pulse helps you quickly and confidently understand how and when your employees should return to the workplace. Whether teams have been working from home, staying off-site due to temporary business closures or staying home due to health concerns, Return to Work Pulse helps address each employee’s unique needs to make a safe and positive transition back.

  • Assess employees’ concerns and confidence levels with, pre-configured questions
  • Automatically view critical sentiment from unstructured responses via pre-built report
  • Use real-time employee sentiment to make plans for your organization and employees as you transition back to the workplace

XM SOLUTION / CUSTOMER

Frontline
Connect

When it’s tough to get insights from customers directly, go to the people who know them best - your frontline. Quickly get a sense of what’s going on with customers and what are the most important actions to take to retain them. As the situation evolves, keep a pulse on how customers are responding so you know what to do next. Learn More >

  • Get insights from frontline employees on customer issues
  • Identify and retain at-risk accounts through automated actions
  • Deliver recommended actions at scale directly to employees

XM SOLUTION / CUSTOMER

Customer
Confidence
Pulse

These are uncertain times for your customers, and building confidence and trust with them is more important than ever. As you move your business forward, get continuous feedback on what they need, and take rapid action to meet their evolving preferences so you can build the confidence they need to keep doing business with you. Learn More >

  • Continuously monitor and quickly adapt to evolving customer expectations
  • Confirm that your response measures are effectively communicated and understood
  • Capture key insights to take targeted action on the most helpful solution

XM SOLUTION / CUSTOMER

Digital
Open Door

Keeping communication lines open with your customers is more critical than ever. Quickly stand up a digital open door to ensure you always have an open, two-way line of communication with your customers. And optimize digital experiences to meet evolving customer needs.
Learn More >

  • Deploy an always-on website listening post
  • Easily communicate guidance, available support, and updates to service
  • Improve the digital experience to meet changing customer needs

XM SOLUTION / EMPLOYEE

Remote + On-site Work Pulse

Whether you’re supporting a remote workforce, or protecting the health of essential on-site employees—it’s never been more important to check in with your people and respond to their needs. Keep employees connected, enabled, and feeling safe amidst the COVID-19 crisis with Remote + On-site Work Pulse. Learn More >

  • Quickly assess workforce morale and well-being
  • Understand employee needs as they adapt to changing work environments—whether remote or on-site
  • Identify what matters by geographic location and team—and prioritise actions to take in response
  • Reduce the impacts this disruption can have on culture, employee safety, and productivity

XM SOLUTION / HEALTHCARE

Healthcare Workforce Pulse

Frontline healthcare workers and those who work within healthcare systems, hospitals, pharmacies, and clinics are facing unprecedented challenges associated with the rapid spread of COVID-19. This Healthcare Workforce Pulse is designed to help healthcare organisations stay connected with their frontline workers during this challenging time. Learn More >

  • Identify and respond to healthcare worker safety concerns
  • Identify and prioritise support, resources, and supplies needed for healthcare workers to do their jobs
  • Enable better communications and facilitate resiliency of frontline healthcare workers

XM SOLUTION / B2B

Supply
Continuity
Pulse

Many businesses are facing the challenge of maintaining delivery of products and services during this time of disruption. The Supply Continuity Pulse helps you understand if your suppliers expect to meet delivery timelines and helps you identify areas to optimise Business Continuity and Recovery Plans. Learn More >

  • Understand your suppliers’ business state and their confidence in meeting your business needs
  • Learn what factors are affecting supplier confidence or ability to fulfill contractual commitments
  • Identify what help suppliers need to meet current orders and mitigate future risks

XM SOLUTION / EDUCATION

Remote
Educator
Pulse

As higher education institutions shift to a remote learning model, staying connected with your frontline teaching staff is more critical than ever. The Remote Educator Pulse is a companion to the Remote Work Pulse to help you ensure that faculty are prepared to deliver remote learning programs, while connecting you to their ongoing experiences so you can drive continuous impact. Learn More >

  • Determine overall health of students, and if they are to participate in remote learning
  • Identify blockers to remote learning and key areas of investment needed
  • Keep an ongoing pulse and act in real-time to keep students learning and thriving

XM SOLUTION / EDUCATION

Higher Ed
Remote Learning
Pulse

Colleges and universities are facing the difficult challenge of keeping students safe, while minimising disruptions to teaching and learning. The Remote Learning Pulse helps academic institutions with remote learning readiness, and to identify areas for continual improvement.
Learn More >

  • Determine overall health of students, and if they are to participate in remote learning
  • Identify blockers to remote learning and key areas of investment needed
  • Keep an ongoing pulse and act in real-time to keep students learning and thriving

XM SOLUTION / PUBLIC HEALTH

COVID-19 Dynamic Call Center Script

A dynamic call center script that supports public health organisation staff to deliver accurate, up-to-date information to callers about COVID-19. It also includes automatic reporting showing caller trends, patterns and gaps in information requests. Learn More >

  • Rapidly enable public health staff to respond to incoming calls regarding COVID-19
  • Direct citizens to the right COVID-19 resources based on their responses
  • Automatic reports that outline caller trends and where information gaps exist

XM SOLUTION / PUBLIC HEALTH

COVID-19
Pre-screen &
Routing

An online, guided COVID-19 pre-screen questionnaire to identify high-risk citizens, provide recommended actions, and collect information from visitors about their current symptoms and circumstances. Additionally, public health organizations can then route visitors to the most appropriate resources. Automatic reports identify visitor demographics and gaps in current information availability. Learn More >

  • Reduce congestion on public health resources with online questionnaire
  • Automatically route at-risk citizens to available COVID-19 resources
  • Automatically direct citizens to the information they need based on their answers

XM SOLUTION / MARKETING

COVID-19 Brand Trust Pulse

In this time of intense uncertainty, brand trust is evolving rapidly. The COVID-19 Brand Trust Pulse helps assess consumer trust in your brand, and prioritises actions you can take immediately to earn and maintain that trust. Learn More >

  • Understand rapidly evolving consumer sentiment
  • Benchmark your brand against the most important drivers of trust
  • Prioritise actions that build trust during the COVID-19 crisis and beyond
  • See results in days, not weeks