Qualtrics FSI Roundtable: Customer experience in a digital world
Join us for an exclusive, insight-driven event where leaders in the banking and finance sector gather to explore cutting-edge trends and strategies in customer experience. Hosted by Qualtrics and Zill Consulting, this event delves into real-world case studies from top institutions like Bank of Ireland and ABN AMRO, offering an in-depth look at digital customer journeys and AI’s role in transforming client relationships.
From expert presentations to interactive roundtable discussions, you’ll gain invaluable knowledge on leveraging experience management (XM) to drive loyalty, innovation, and growth. Don’t miss this opportunity to connect with industry experts and discover the next wave of customer experience for financial services. Limited seats!
Secure your spot today and transform the future of customer experience in financial services.
Thursday,
Dec 5
8:30
CET
WeWork, Regeringsgatan 29
Stockholm
Why attend?
- Trends in Financial XM – Explore emerging market trends and future insights
- Case Studies – Learn from Bank of Ireland’s digital journey and ABN AMRO’s AI-powered customer strategies
- Roundtable Discussions – Engage in thought-provoking discussions on digital transformation and AI in banking
Agenda
- Day 1
8:30 — 9:00 AM
Breakfast
9:00 – 9:30 AM
XM and the financial industry - Trends in the market
9:30 — 10:00 AM
Presentation case study - Bank Of Ireland
10:00 – 10:30 AM
Roundtable discussion based on Bank Of Ireland - Digital Customer Journey
10:30 – 11:00 AM
Break and networking
11:00 – 11:30 AM
Presentation case study - ABN Ambro
11:30 – 12:00 PM
Roundtable discussion based on ABN Ambro - AI and Customer Experience
12:00 PM 13:00 PM
Lunch and closing
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