Gartner

Qualtrics named a Leader in Gartner
2020 Magic Quadrant for VoC

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QUALTRICS EXPERIENCE MANAGEMENT

The System of
Action
that turns

customers into
fans
products into
obsessions
employees into
ambassadors
brands into
icons
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Order 9751-HU-23 arrived
with broken items.
Reship broken items ASAP.

Shipping is a negative topic.
Multiple customers mentioned broken items.
Adjust packing process.

Majority of FlyLight product
tester feedback on shoe transition
is negative

Increase frequency of company
communication on COVID-19

30% of managers are not using
the Communication action plan

Share

Action Needed

Service is a driver of brand consideration
but is a negative experience for millennials


RachaelB

CSR Team

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THE
JETBLUE
STORY

Not only can you collect feedback from customers at every meaningful touchpoint and instantly analyse their comments, but Qualtrics automatically routes recommended actions to the people in the best position to make changes, helping organisations drive continuous improvement.

WATCH PRODUCT DEMO LEARN MORE Digital CX Closed loop follow-up Customer Retention
THE
VW
STORY

Don’t just listen to employees, take action. Improve the employee experience by deploying listening posts at every key employee moment, and deliver recommended actions to every people leader in the organisation.

WATCH PRODUCT DEMO LEARN MORE Employee engagement Action planning Benefits Optimiser
THE
UNDER ARMOUR
STORY

Don’t simply measure product satisfaction post-launch. Take action on user testing feedback––from the features you develop to your pricing and packaging––and consistently launch breakthrough products.

LEARN MORE Pricing Optimisation Concept Testing Market Segmentation
THE
L.L. BEAN
STORY

Understand your market and your competitors better than ever before. Use Qualtrics to make smarter, faster brand decisions that increase customer loyalty, boost sales, and grow your market share.

LEARN MORE Advertising optimisation Brand Tracking

The XM System of Action

1

Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.

2

Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback.

3

With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to affect change.

Great experiences start
with great research


Get started with the world’s most trusted research software. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple.

Why Qualtrics?


+

75%+

of the Fortune 100
use Qualtrics

+

100M+ ACTIONS

automatically
triggered for
companies

+

633%
ROI

on our
CustomerXM
product (TEI Report)

+

VOTED
#1

Enterprise leader in
Customer Experience
and Employee
Experience by G2 (2019)

+

2M
USERS

in 100+ countries

+

2020
LEADER

in Employee Experience
Management by
Forrester

Get started with your
personalised demo

Complete the form to get in touch with one of our experts to see our XM platform in action. We’ll show you how you can use Qualtrics to build a culture of action of continuously hunting down and eliminating poor experiences across your line of business.

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