[Keynote] Qualtrics
Experience Management (XM) innovation solutions reveal
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 2: Experience Management (XM) innovation solutions reveal
Learn about the latest innovation in Experience Management that could help businesses build deep, personal relationships, uncover unmet needs, and build the products, services, and experiences that people want.
\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-2/
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[Keynote] ANZ Bank
Under the hood of ANZ Bank's experience transformation
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 3: Under the hood of ANZ Bank's experience transformation
Hear about ANZ’s transformation journey as it made majors shifts to overcome post-pandemic challenges. Hear how they are instigating change in the whole organisation, including in how it develops services, deliver mass personalisation, and restore employee engagement.
\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-3/
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[Keynote] Accenture
We all need to be in the business of experience
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 4: We all need to be in the business of experience
The intersection of employee engagement and customer experience is central to an organisation’s success. So how can data, analytics, technology and an eye to the future help employers of today do their job and feel confident for the future? \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-4/
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[Keynote] Service NSW
The ServiceNSW Story
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 5: The ServiceNSW Story
Hear the firsthand story of ServiceNSW’s experience transformation, the burning platform for change, leadership principles to drive impact, and how it’s aiming to be the world’s most customer-centric government organisation. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-5/
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[Customer Experience] Endeavour Group, Qualtrics
The power of connecting CX with EX featuring Endeavour Group
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 7: The power of connecting CX with EX featuring Endeavour Group
Research shows that when customer experience (CX) and employee experience (EX) are in sync, businesses see higher growth and success. Hear from Endeavour Group as they share their journey of connecting CX with EX, plus key lessons and insights that are shaping their future decisions. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-7/
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[Customer Experience] Accenture
The intersection of Data and Technology - improving customer interactions
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 8: The intersection of Data and Technology - improving customer interactions
As buyer behaviours change, so do their expectations and buying channels. Now more than ever, businesses, and their employees are expected to know more about their customers buying patterns and preferences, and improve on their digital engagement. Learn how you can bring all of the Qualtrics XM products together to make every customer interaction one that matters.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-8/
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[Customer Experience] ACT-XM
How organisations are leveraging Qualtrics to improve experiences
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 9: How organisations are leveraging Qualtrics to improve experiences
Practical examples of how organisations are leveraging Qualtrics XM platform to better understand, manage and improve experiences.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-9/
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[Customer Experience] Contentsquare
The monster in the room: Digital experiences that eat expectations
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 10: The monster in the room: Digital experiences that eat expectations
Forget the elephant in the room, let's talk about the monster in the room; digital experience. We know how essential it is to get right, and yet we aren't delivering on the promise. Why? Because it's hard. This session explores the challenges and offers you some quick wins to implement tomorrow to maximise conversions, revenue and deliver on the expectations of every user. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-10/
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[Employee Experience] Blackmore & ANZ
Rewriting the playbook for employee attraction, retention and performance
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 11: Rewriting the playbook for employee attraction, retention and performance
Amidst a fiercely competitive talent market with increasingly burnt out workforces, HR leaders today are at a critical juncture. Learn how other HR leaders are truly dialling in to the expectations of their employees, continuously improving every employee experience and creating clarity amid confusion to rally their teams towards success.
\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-11/
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[Employee Experience] Qualtrics
From hindsight to insights - connecting metrics across the Employee Journey
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 12: From hindsight to insights - connecting metrics across the Employee Journey
As organisations get more sophisticated with their listening strategy and frequency, there’s more data available to HR leaders than ever before.
In this session, learn the next evolution in employee experience analytics where leaders in EX are moving past moment-in-time data, towards connecting diverse data to surface actionable trends and risks. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-12/
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[Employee Experience] Hogan360
Measuring and improving leadership effectiveness to drive better business outcomes
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 13: Measuring and improving leadership effectiveness to drive better business outcomes
Hogan 360 is the most robust multi-rater assessment in measuring leadership effectiveness. Learn about the proven causal link between leadership effectiveness, employee engagement and business outcomes.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-13/
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[Research & Insights] Nine, Redbubble & Qualtrics
Speed and agility through always-on, in-house research panels
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 15: Speed and agility through always-on, in-house research panels
With many unknowns, market, consumer and product research has never been more important to help organisations differentiate and inform winning strategies. But you can’t do that with out-of-date insights. Learn how you can build and manage an always-on research panel to get to insights faster and with greater agility.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-15/
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[Research & Insights] Qualtrics
The advanced researcher’s new toolkit
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 16: The advanced researcher’s new toolkit
In this session, explore the latest in research technologies and tools, including how to create longitudinal views of customer preferences, the use of AI and native analytics to deliver real-time reporting, and new practical applications enabling complex product research in minutes. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-16/
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[Brand Experience] Canstar & Rockit Apple
Brand agility in a shifting consumer landscape
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 17: Brand agility in a shifting consumer landscape
It’s never been easier for consumers to switch brands and seek novel experiences. Brands need new ways to keep up with their audience’s changing desires. Learn how leading brands keep their fingers on customers’ pulse to help accelerate brand growth.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-17/
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[Brand Experience] Qualtrics
Fulfilling a CMO's true role: Integrating customer and brand experiences
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 18: Fulfilling a CMO's true role: Integrating customer and brand experiences
CMOs today often have a seat at the table when it comes to CX, with the remit to drive acquisition and retention alongside brand activities. But doing so requires having a holistic view of the customer journey beyond the brand, understanding the impact of key interactions, and knowing which moments to improve. Learn how cross-experience management (customer vs brand) can help.
\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-18/
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[XM for Government] icare
Creating experiences that build public and employee trust
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 19: Creating experiences that build public and employee trust
In an age of significant change, government service delivery is taking strides to meet the evolving needs of residents and communities by breaking down insights silos and listening more actively. Hear how icare partners with Qualtrics to deliver service transformation and bringing stories of customer resilience and adversity to life. \n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-19/
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[XM for Government] Department of Customer Service & Service NSW
Listening deeply and designing experiences through disaster and crisis
November 17, 2022 | 8:00 AM AEDT
November 17, 2022 8:00 AM
November 17, 2022 9:00 AM
Australia/Sydney
Qualtrics Master Session 20: Listening deeply and designing experiences through disaster and crisis
See in action how Qualtrics XM has played a key role in helping government agencies and non-government organisations respond to emergencies and crisis. Learn how Qualtrics was deployed for critical recovery insights during the fire and flooding disasters in New South Wales plus how Qualtrics is providing valuable refugee and volunteer insights in Ukraine.\n\nhttps://www.qualtrics.com/au/events/qualtrics-xm-on-tour-syd/session-20/
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