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Session airs November 17, 2022 | 8:00 AM AEDT

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SESSION 20 | [XM for Government] Department of Customer Service & Service NSW

Listening deeply and designing experiences through disaster and crisis

James Blakely Director of ID Support / NSW Department of Customer Service NSW, Heather Higginson CX & Insights Manager / ServiceNSW, Ben Grove Product Manager, Government Technology Platforms / Department of Customer Service NSW

See in action how Qualtrics XM has played a key role in helping government agencies and non-government organisations respond to emergencies and crisis. Learn how Qualtrics was deployed for critical recovery insights during the fire and flooding disasters in New South Wales plus how Qualtrics is providing valuable refugee and volunteer insights in Ukraine.

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