Luis Angel-Lalanne
VP, Customer Listening
American Express
VP, Customer Listening
American Express
Tony Reynolds
General Manager of
Employee Experience,
Cathay Pacific
General Manager of Employee Experience
Cathay Pacific
Felecia White
Head of Consumer
Insights and Strategy
PepsiCo ANZ
Head of Consumer Insights and Strategy
PepsiCo ANZ
Kim Scott
Best-selling Author of
Radical Candor
Best-selling Author of
Radical Candor
Peter Lovatt
Aka ‘Dr Dance’
Dance Psychologist,
University of Hertfordshire
Dance Psychologist, University of Hertfordshire
Kylan Lundeen
Head of Marketing,
Qualtrics
Head of Marketing, Qualtrics
Jin Wan
Enterprise NPS Lead,
Vodafone New Zealand
Enterprise NPS Lead, Vodafone New Zealand
Cassandra Goodman
General Manager Experience Transformation,
Australian
Unity
General Manager Experience Transformation,
Australian
Unity
Sara Tweedly
Group Executive - Digital
and Marketing,
Canstar
Group Executive - Digital and Marketing,
Canstar
Paul Duggan
Chief Marketing Advisor, Canstar
Chief Marketing Advisor, Canstar
Scott Downing
Chief Customer Officer, Rockend
Chief Customer Officer, Rockend
Karen Armstrong
Senior Consultant,
More Strategic
Senior Consultant,
More Strategic
Vicky Katsabaris
CX Subject Matter Expert & Principal Consultant,
Qualtrics
CX Subject Matter Expert & Principal Consultant,
Qualtrics
Steve Bennetts
EX Subject Matter Expert & Principal Consultant,
Qualtrics
EX Subject Matter Expert & Principal Consultant,
Qualtrics
Adam Marks
CX Subject Matter Expert, Qualtrics
CX Subject Matter Expert, Qualtrics
David Vannette
Head of The Qualtrics Methodology Lab,
Qualtrics
Head of The Qualtrics Methodology Lab,
Qualtrics
Stefan Schmelcher
Global Director, Customer Experience Transformation,
Kantar TNS
Global Director, Customer Experience Transformation
Kantar TNS
Jamie Morningstar
Product Manager,
Qualtrics
Product Manager,
Qualtrics
Webb Stevens
Head of Product & Strategy,
Qualtrics
Head of Product & Strategy,
Qualtrics
Linda Battin
Customer Insights and Improvement Manager,
Rockend
Customer Insights and Improvement Manager,
Rockend
Kimberley Tylee
Qualtrics Consultant,
Qualtrics
Qualtrics Consultant,
Qualtrics
Sarah Collins
Implementations Consultant,
Qualtrics
Implementations Consultant,
Qualtrics
Jason Matthews
Technical Lead,
Qualtrics
Technical Lead,
Qualtrics
Lisa Khatri
Research Services Lead,
Qualtrics
Research Services Lead,
Qualtrics
Martin Paul
Director,
More Strategic
Director,
More Strategic
Hugh Greenough
General Manager Student Services, TAFE NSW
General Manager Student Services, TAFE NSW
Sophie Imbert
Manager, Customer Engagement Student Services Branch, TAFE NSW
Manager, Customer Engagement Student Services Branch,
TAFE NSW
Sherman Young
Pro Vice-Chancellor, Learning and Teaching at
Macquarie University
Pro Vice-Chancellor,
Learning and Teaching at Macquarie University
Sean Hall
Founder and Chief Energiser,
Energx
Founder and Chief Energiser,
Energx
Dr Mark King
Associate Professor and Director,
Educational Delivery Services
Associate Professor and Director,
Educational Delivery Services