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I would like to get to the point where an __ % increase in NPS leads to a __% increase in revenue.
Has anyone done this calculation in Qualtrics, or have to analyze elsewhere?
Forrester has put out some really cool templates on the ROI of CX this year, including some free resources like a calculator that I found really helpful. It's not exactly what you're asking for but it does have some great ways to prove what we all inherently know: good CX is good for business.