Has anyone conducted a survey in China and had issues with firewalls?

A_AdamiecA_Adamiec Community Member Qubie ✭

Has anyone conducted a survey in China and had issues with firewalls?

My Director in China says sometimes Chinese users have issues accessing sites/software if the data is stored in the US. Has anyone conducted surveys in China before? Did you encounter any issues? If so, what were they are and how did you solve them?

Comments

  • moversonmoverson Community Member, XM Advocate Qubie ✭

    Our corporate users in China have reported severe latency with Qualtrics, both in administering surveys and responding. Qualtrics has traced the problem, but says the issue is between the end user and the CDN provider, not between Qualtrics and the CDN. A quick Google search brings up articles describing potential solutions, mainly involving a China based CDN, but Qualtrics does not seem to be interested in solving the problem.

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