Getting around "Duplicate Email" setting

BarnabyBarnaby Provo, UTFounding Community Member CEP (Chief Executive Paw-ficer)

Getting around "Duplicate Email" setting

For some reason, when I try to distribute a survey to the same contact list more than once, it says "duplicate email" and will not send. We have lots of situations where we will need to send the same contact the same survey (e.g., each time they report an incident). How can I get around this setting?

Best Answers

  • AnneGAnneG Austin, Texas Guru ✭✭
    Accepted Answer

    One thing you can do is make the email they are sent Inviting them to take the survey unique, such as by adding a time stamp or other unique element to the template. (You can even make the text white so they can't see this.)

  • AkdashboardAkdashboard South Carolina Superuser ✭✭✭✭
    Accepted Answer

    To add clarity about this, the reason Qualtrics is marking the email as 'duplicate' and not sending is because Qualtrics has an anti-spamming rule that won't send the same email to the same email address within the same calendar day.

    Adding the time stamp made the email different, and thus didn't get hung up in this rule. You can apply other piped text to get around this issue if time stamp doesn't match your needed look and feel of the email.


  • BarnabyBarnaby Provo, UTFounding Community Member CEP (Chief Executive Paw-ficer)

    Bingo - adding a time stamp worked, thanks!

  • Jimmy_94Jimmy_94 University of CanberraCommunity Member Qubie ✭

    Hi everyone,

    Just wondering what you mean by "adding a time-stamp"? Or more importantly, how to do that?

    I have a large contact list with numerous duplicates (bear in mind this is a sport participation survey where parents have used the same email address for their children and themselves) but want to send them all the same survey. Consolidation of duplicates doesn't work as i want distribute to all people with the same email address.


  • AVBAVB Community Member Qubie ✭
    edited July 2018

    Hi James,

    There is a variety of autotext that can be added to the email templates, one of these items is a time stamp.

    To add autotext, click the {A} icon in the top left of the email text editor window.
    Select 'Date/Time' > 'Current Date/Time' > and the time option that includes seconds.

    The time stamp will include the exact time in each email that is sent out, making each email slightly different so they will not be flagged by the spam filter.

    All the best,

  • Jimmy_94Jimmy_94 University of CanberraCommunity Member Qubie ✭

    Thank you so much! This is an absolute lifesaver!


Sign In to Comment