Hi all,
I would need to assign two owners to a ticket. It works perfectly well with one. Can I have also 2 owners for one ticket who will get notified?
Thanks for your help
Best regards
Rudi
Assign two ticket owners
Userlevel 4
+16
Userlevel 6
+18
Hi Rudi,
I believe your requirement can be achieve through creating the teams to whom you can assign a single ticket.
You can find more information on how to create and manage teams here
Hope this helps...
Userlevel 4
+16
Hi Saurabh,
thanks for your quick reply.
Unfortunately this wouldn't work, because we have no fixed combinations of ticketowners. The combination of ticketowner 1 and ticket owner 2 is variable
Best regards
Rudi
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